Lawn & Landscape Maintenance Department Manager

About the role

The Maintenance Department Manager role is a unique opportunity to build a department from the ground up. It involves refining processes, recruiting and developing a high-performing team, establishing financial goals, and growing the customer base.

Responsibilities

• Design and refine operational processes
• Recruit, hire, and develop a high-performing team as the department scales
• Establish financial goals aligned with company strategy and manage P&L accountability
• Drive customer acquisition and retention — assist with sales in the interim as needed
• Oversee day-to-day field operations to ensure quality, efficiency, and safety
• Develop and maintain client relationships
• Partner with marketing, HR, and safety teams to support department growth
• Collaborate with other department managers on labor sharing and strategic initiatives
• Lead team meetings, training sessions, and performance evaluations
• Monitor NPS scores and other customer satisfaction metrics; drive improvement

Requirements

• A high school diploma or GED
• A bachelor’s degree or 8+ years of green industry experience (4 of those years in management)
• A valid driver’s license and DOT certificate
• A state-issued pesticide applicator license (Pest Control, Lawn & Ornamental) or the ability to obtain one
• Strong financial acumen — experience managing P&L and financial metrics
• Excellent verbal and written communication skills
• Proficiency with Microsoft and Google software platforms
• Ability to work outdoors in all weather conditions year-round
• Ability to lift 50 lbs; walk/push/pull up to 3+ miles per day as needed

Preferred Qualifications

• Experience launching or scaling a new business unit, division, or service line
• Background in residential maintenance, horticulture, or LPM practices
• Experience with GGOB (Great Game of Business) or open-book management principles
• Demonstrated success in sales, business development, or client retention
• Familiarity with robotic mowing systems or emerging turf technologies

Safety-Sensitive Position

This is a safety-sensitive position requiring the operation of vehicles and equipment. All candidates must successfully complete a pre-employment drug screen (including marijuana), criminal background check, MVR check, and DOT physical (where applicable) before starting employment. Candidates must meet all screening requirements as a condition of employment.

Benefits

• Full-time year-round employment with a starting compensation of $43,000+ depending on experience with bonuses available
• Excellent benefits package to include: Health Insurance, Dental/Vision, 401k w/ company match, and more
• 17 Paid Time Off (PTO) Days, 11 Paid Holidays and 1 Personal Floating Holiday
• 100% Employee Stock Ownership Plan
• Flexible work schedule
• Uniforms provided