Laundry Associate

About the role

This position is responsible for the cleaning and maintenance of linens and other soft goods. Assists guests by providing friendly, courteous and professional service. Accountable for guest satisfaction as it pertains to laundry service at the property.

Responsibilities

• Responsible for cleaning and maintaining linen/soft goods by working industrial washers and dryers in the laundry department
• Cleans all equipment, carts, tables, and floors
• Inspects linens for wear or stains during folding
• Separates soiled linen away from clean linen
• Uses proper wash procedures according to the type of linen
• Conducts monthly linen inventory
• Cleans lint traps and sweeps laundry rooms
• Assists and responds to guest and coworker requests in a positive and timely manner while providing the highest level of quality service
• Works as a team player and actively contributes to the efforts of other departments as necessary
• Understands and follows the company guest service recovery program
• Ensures a clean and safe work area in compliance with company, brand, local, state and federal regulations
• Reports all maintenance needs and service issues
• Knowledgeable on the safe use of chemicals utilized within the housekeeping department
• Follows all company procedures for guest/employee incidents
• Knowledgeable of hotel emergency procedures
• Produces required volume of work by planning, organizing and prioritizing work duties
• Adheres to the company attendance policy, grooming and appearance standards, and general work rules and department procedures
• Attends all required department and hotel meetings
• Responsible for proper use of all equipment and supplies

Qualifications

• High school diploma or GED preferred
• Housekeeping/laundry experience preferred
• Attention to detail, customer focused and the ability to perform job duties in a repetitious and fast-paced environment
• Maintains predictable and reliable attendance
• Ability to lift, push and pull up to 25 pounds on an occasional basis
• Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods

Benefits

CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, and generous hotel discounts. For benefits offered to regular part-time or on-call employees, please email benefits@csmcorp.net.

This response is AI-generated, for reference only.