Latin America Account Manager

About the role

The Latin America Account Manager role is part of Epson’s Industrial Solutions business and focuses on driving sales growth, strengthening distributor relationships, and increasing market penetration across Latin America and the Caribbean region.

Responsibilities

• Meets or exceeds sales and product objectives in territory by effectively utilizing all resources available.
• Collaborates with Director in development of sales plan.
• Establishes a strong Epson presence within assigned accounts at decision maker and management level.
• Interacts with all appropriate internal and external customers to insure successful implementation of sales and marketing strategies with the customer.
• Motivates all customer personnel to support sales and marketing efforts of Epson products.
• Identifies and understands the customer’s needs and provides solutions using Epson products, programs, and services.
• Implements marketing programs consistent with corporate strategies that result in achievement of sales quotas and objectives within region (e.g., SPIFFs, co-op advertising, etc).
• Ensures that marketing funds are focused on programs that achieve desired product mix and ROI, and considers impact on all Epson channels of distribution (e.g., volume rebates, etc).
• Demonstrates products to existing and potential customers.
• Keeps abreast of product lines, industry trends, and regional economic conditions and informs Epson management on developments and trends that may impact customers’ purchases and other business activities in the near and distant future.
• Participates in trade shows, sales meetings, and distributor seminars and road shows.
• Identifies sales training needs of account then prepares and conducts training.
• Solves customer issues in a timely and thorough manner; escalates issues to manager as appropriate.
• May provide technical product support as necessary.
• Builds strong relationships with peers, other departments, and managers to best meet company goals and objectives.
• Develops and provides Latin America Operations with monthly product forecasts and weekly sell-through/inventory by account.
• Collaborates with Corporate Credit on credit and collections issues.
• Adheres to all administrative policies and procedures.
• Operates within budgetary constraints.
• SUBMIT WEEKLY ACTIVITY/CALL REPORTS.

Requirements

• 3–5 years of sales, account management, channel management, or business development experience, preferably within industrial printing, technology, signage, textile, or related industries.
• Experience working within the Latin America and Caribbean markets, including Puerto Rico, Dominican Republic, Caribbean Islands, and Venezuela highly preferred.
• Understanding of regional distribution models, business practices, and channel partner relationships across Latin America and the Caribbean.
• Knowledge of the textile printing and/or signage market strongly preferred.
• Strong relationship-building and communication skills with the ability to influence distributors, partners, and internal stakeholders.
• Ability to identify customer needs and develop business solutions that drive sales growth and market penetration.
• Experience working in cross-functional and multicultural environments; experience collaborating with international teams is highly desirable.
• Strong presentation, training, and customer engagement skills.
• Ability to analyze sales trends, forecasts, inventory, and market conditions to support business planning.
• Self-motivated, results-oriented, and comfortable managing multiple priorities in a dynamic sales environment.
• Proficiency in Microsoft Office Suite, including Excel and PowerPoint.
• Bachelor’s degree preferred or equivalent combination of education and related experience.
• Must reside in the Miami, Florida area.
• Ability to travel internationally and domestically.

Qualifications

• Must reside in the Miami, Florida area.
• Ability to travel internationally and domestically.

Skills

• Strong relationship-building and communication skills.
• Ability to identify customer needs and develop business solutions.
• Experience working in cross-functional and multicultural environments.
• Strong presentation, training, and customer engagement skills.
• Ability to analyze sales trends, forecasts, inventory, and market conditions.
• Self-motivated, results-oriented, and comfortable managing multiple priorities.
• Proficiency in Microsoft Office Suite.

Benefits

• Comprehensive medical, dental, vision, and prescription drug coverage eligibility on start date.
• Generous paid time off, including sick time, vacation, and holidays.
• Income protection plans, including life insurance and short-term and long-term disability programs paid by the company.
• 401K plan with company matching.
• Employee Assistant Program (EAP), adoption assistance, employee discounts, and much more!

Pay

The starting annual base pay for this role is between USD $87,208 and $109,010. In addition to base salary, this position is eligible for incentive compensation under a 60/40 commission plan, with 60% of target compensation paid as base salary and 40% paid as commission. Please note that this position's salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands.

Schedule

This position will be based out of the Miami, Florida area.