International Account Manager

About the role

The International Account Manager plays a critical role in managing the day-to-day execution of global freight for assigned customer accounts. This role blends operations, pricing, and relationship management—owning the shipment lifecycle from quote to delivery while driving strong financial performance.

Responsibilities

• Own day-to-day freight management for assigned customer accounts, ensuring proactive, clear communication
• Build and strengthen relationships with customers, carriers, and vendors through reliability and responsiveness
• Develop pricing solutions that are competitive, market-informed, and aligned with profitability goals
• Partner with the International Sales team on RFPs, spot quotes, and project pricing
• Participate in customer touchpoints, including QBRs and ongoing market updates
• Maintain ownership of shipment financials, including managing positive and negative variances
• Own the full shipment lifecycle—from creation through delivery and billing
• Track and trace shipments while coordinating with overseas offices and agents
• Ensure all documentation is accurate and complete across systems
• Manage invoicing processes and maintain a strong understanding of file-level financial details
• Continuously strengthen relationships with carriers and international partners
• Follow all compliance procedures to protect the customer and the business (NRAs, TSA certification, ITAR awareness)
• Stay informed on market trends, geopolitical impacts, and industry shifts to make sound, real-time decisions

Requirements

• Ability to operate independently in a fast-paced, high-accountability environment
• Strong organizational and problem-solving skills with a proactive, ownership mindset
• Clear and confident communication skills across customers, partners, and internal teams
• Strong commercial acumen with the ability to price freight based on market conditions
• Proficiency in Microsoft Office (Excel, Outlook, Word, PowerPoint) and CargoWise
• Familiarity with international freight operations required; broader knowledge of domestic or drayage is a plus

Qualifications

• Starting salary of $45,000 plus monthly commission incentive
• In-office role located in a swanky new building on the corner of Broad and 4th
• Comprehensive health, dental, and vision coverage through BlueCross Blue Shield of Tennessee
• Ancillary coverages through Unum
• Health Savings Accounts, Dependent Care FSA, and FSA options
• Employee Assistance Program with up to three counseling sessions included for you or your family members
• 401k match to help secure your financial future
• Generous paid time off