Account Manager, Americas

Account Manager, Americas

We are seeking an Account Manager to serve as a strategic partner and primary point of contact between our firm and our clients. In this role, you will develop a deep understanding of each client's business objectives and leverage these insights to drive successful adoption, integration, and ongoing utilization of our digital asset platform.

• Develop and execute a comprehensive account management strategy
• Own and manage the full post-contract lifecycle for new and existing Talos clients, from onboarding through ongoing support
• Maintain and manage revenue forecasts, with a focus on identifying cross-sell and upsell opportunities
• Partner closely with Sales, Product, Solutions, and Engineering teams to ensure client needs are met and represented in product development
• Build and nurture strong client relationships, providing consultative guidance on trading workflows and platform usage
• Drive client value realization while maximizing long-term contract value
• Monitor and proactively improve overall client health, engagement, and satisfaction

Qualifications

• 3+ years of experience in account management or a similar client-facing role (e.g., Sales, Trading, Execution/Algo Sales)
• Background in traditional capital markets required
• Experience with electronic trading platforms and workflows
• Demonstrated ability to work with clients to solve complex trading or technology-related challenges
• Experience managing commercial discussions and/or contract negotiations preferred
• Familiarity with digital assets and crypto markets preferred
• Excellent verbal and written communication skills

Benefits

• Retirement plan contributions
• Unlimited Vacation + a PTO bonus: Employees that take 15 days of vacation, with 5 days being consecutive, receive a $2000 USD bonus.
• Bonus and stock ownership
• Medical, dental, and vision insurance
• Paid parental leave for 20 weeks, after 1 year of service
• Global offsites and team outings
• A one-time stipend towards at-home office set-up for all employees
• Wellness credit of $50 accrued monthly, to go towards things like gym memberships, ski-passes, and work out classes.
• Lunch credit of $25 USD towards lunches for days in-office
• In-office perks: Catered lunches on Tuesdays, snacks, and drinks