Late Night Outreach Worker

About the role

The Late Night Outreach Worker will be responsible for staffing the late-night mobile outreach program, focusing on distributing supplies and administering STI testing to street-based sex workers, people who use drugs and people who are unhoused in San Francisco with a focus on queer, transgender, and intersex people, and people of color.

Responsibilities

• Coordinate Outreach Program: Alongside Director, distribute harm reduction supplies including but not limited to syringes/needles, Narcan, fentanyl test strips, and other drug use supplies, food/water, safer sex supplies, first aid supplies, hygiene supplies, street sleeping supplies such as tents and sleeping bags; facilitate Narcan trainings, drug test strip trainings; administer COVID testing and vaccination; administer STI testing; through our Street-Based Outreach program.
• Connect community members to our clinic services: Primary care, Gender Affirming Care, Suboxone, HIV/Hep C care, Gynecological Care, Mental Health Services, etc.
• Maintain inventory of supplies, coordinate orders when needed.
• Participate in monthly Outreach team meetings.
• Collaborate with the Director to plan and staff various community engagement events and trainings for community members (and staff when appropriate).
• Maintain and distribute the Bad Date List
• Collect, track and report data for all activities and submit to the Director in a timely manner (at minimum monthly, submitted by the 5th day of the next month).
• Document thoroughly in Electronic Health Record as needed in a timely manner.
• Communications: Table at events to educate community members about our services and to distribute harm reduction supplies to community members (as needed).
• Work closely with community partner organizations to educate them about our services.
• And, other duties as assigned.

Competencies

• Mission-driven: demonstrates commitment to mission of the organization, queer, intersex and trans health, and community-driven primary care.
• Teamwork: reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship; treats everyone with dignity regardless of their level or background.
• Accountable to team; participates effectively in group- and team-work; collaborates positively with other team members; giving and accepting constructive criticism.
• Communication: Delivers written communications that have clarity and impact including emails. Effective listener; clearly and thoughtfully communicates with others in person and on the phone. Strives to understand the viewpoints of others. Maintains professionalism in all communications.
• Reliability: Accountable; maintains focus; punctual; good attendance record; meets deadlines.
• Customer Service: Persists in efforts to solve issues even when faced with internal barriers; accountable to outcomes; responds quickly and effectively to requests for assistance and support whether internal or external; asks questions when unsure of the answer.
• Computer Literacy: Skilled computer-based work tasks; uses technology to enhance job performance. MS Office, Excel, Word and/or Powerpoint.
• Tolerance for Stress, Ambiguity, and Change: Maintains composure while under pressure; handles complex problems and change with grace; demonstrates flexibility and versatility in achieving key goals and priorities.
• Attention to Detail: Strives to eliminate errors; makes accurate work a priority; seeks opportunities to improve performance.
• Decision Making: Collects, organizes, and analyzes information before making decisions. Takes a thoughtful approach when considering options; may seek supervision and/or input from others.
• Integrity and Ethics: Actively models the highest ethical standards; is honest and accountable; maintains confidentiality and appropriate boundaries at all times; handles sensitive information and issues with discretion and tact.
• Presentation Skills: Adapts presentation techniques to fit audience level and technical needs; develops and delivers communications that have clarity and impact; conveys confidence, presence, and professionalism; uses appropriate visual aids to illustrate key points and enhance learning.
• Accountability: Makes and meets commitments; accepts responsibility for behavior and outcomes.
• Follow Through: Monitors status of projects and tasks; thoroughly deals with project details; delivers clear, accurate depiction of status.
• Cultural Humility and Sensitivity: Ability to work with a diverse population while withholding judgment. Willingly open to learn and understand different perspectives.
• Intelligence: learns quickly; demonstrates ability to proficiently understand and absorb new information
• Creativity/innovation: generates new and innovative approaches to problems.
• Enthusiasm: exhibits passion and excitement over work; has a can-do attitude
• Work ethic: possesses a strong willingness to work hard to get the job done.

Qualifications

• Bachelor’s degree OR minimum 1 year of work experience in community health, social services, harm reduction, or social justice settings.
• Strong demonstrated experience and knowledge in: conflict resolution, restorative justice, and de-escalation; maintaining appropriate boundaries with community members; cultural competency, humility and commitment to health equity and harm reduction.
• Experience working with lesbian, bisexual, transgender, gender non-conforming, non-binary, and intersex communities.
• Experience working with populations with varying disabilities, racial, ethnic and cultural backgrounds and economic statuses.
• Experience working with people who do sex work, those experiencing homelessness, people who have mental illness and/or use drugs, those of with a history of incarceration, people of varying ages.
• A strong commitment to gender affirming health care and health care access for underserved populations.
• Must be able to work 10pm-2am.
• Strong commitment to overdose prevention work and working with people who use drugs.
• Excellent interpersonal and communication skills.
• Ability to be flexible and responsive to change.
• Willingness to be an ambassador at events on behalf of Lyon-Martin