Jobs · Customer Service

Large Loss Property Lead Consultant - National General

National General · Houston, TX · 2 mo ago
RemoteRemoteCustomer ServiceFull-time

About the role

Drive sales growth by engaging with interested prospective customers all while working remote. No cold calling—Connect through inbound calls and proactive outbound calls with active insurance shoppers. Enjoy competitive compensation with a base salary + uncapped performance-based incentives. Sell reputable products from Allstate and our family of brands.

Responsibilities

  • Handles investigation regarding all aspects of the most complex or specialized Homeowners first party claims (coverage, damages and subrogation) with the exercise of discretion / independence within increased level of authority
  • Retains and expands expertise on all components of residential construction and repair, including structural integrity and home systems and evolving building techniques
  • Identifies the most complex customer needs and works to meet those needs using advanced customer service skills
  • Determines subrogation or fraud potential and how to handle and recommends process improvements
  • Demonstrates advanced understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
  • Mentors and develops junior staff through estimate review, reinspection, ride-along and other techniques
  • For claims involving fraud or subrogation, partners with assigned reps from those areas to achieve best outcome

Requirements

This role does not have supervisory duties.

Qualifications

  • Expert-level experience handling homeowner property claims from initial intake through final resolution
  • Hands-on experience with all peril types—wind, hail, fire, storm, and water
  • Strong communication, collaboration, and adaptability skills
  • Licensing is a plus, especially for farm and ranch claims

Skills

  • Analytical Thinking
  • Collaboration
  • Homeowners Claims
  • Large Loss Claims
  • Negotiation
  • Prioritization
  • Property Claims
  • Xactimate

Benefits

Compensation offered for this role is 80,000.00 – 136,625.00 annually and is based on experience and qualifications.

Pay

Compensation offered for this role is 80,000.00 – 136,625.00 annually and is based on experience and qualifications.

Schedule

Work remotely.

Company Information

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Companies & Partners

  • Direct General Auto & Life
  • Personal Express Insurance
  • Century-National Insurance
  • ABC Insurance Agencies
  • NatGen Preferred
  • NatGen Premier
  • Seattle Specialty
  • National General Lender Services
  • ARS
  • RAC Insurance Partners
  • Mountain Valley Indemnity
  • New Jersey Skylands
  • Adirondack Insurance Exchange
  • VelaPoint
  • Quotit
  • HealthCompare
  • AHCP
  • NHIC
  • Healthcare Solutions Team
  • North Star Marketing
  • Euro Accident

Equal Opportunity Employer

Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

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