Large Loss Bodily Injury Manager - National General

About the role

This leadership position oversees a team of seasoned Large Loss Adjusters handling complex bodily injury claims across all 50 states. The role is responsible for designing, developing, and implementing projects and initiatives within a subset of a field discipline that aligns with claims strategic direction and supports strategic goals. The TCL (Technical Claims Leader) manages a subset of the operations of a team within a market claim office (MCO), typically with an excess of 125 employees, including leading, training, inspiring, engaging, and motivating leaders and employees in one or more business segments with a focus on collaboration, innovation, and customer centricity.

The ideal candidate will bring proven leadership experience and a strong background managing high-exposure claims across Commercial, Homeowners, Personal Auto, and other lines of business. Experience handling claims in challenging litigation environments and high-severity venues is essential. This team manages significant bodily injury exposures, including claims with policy limits of 250/500 and higher, requiring exceptional technical expertise, strategic oversight, and strong claims management skills.

Responsibilities

• Ensures understanding of business objectives, results, and processes with direct reports.
• Fosters a collaborative environment that inspires and motivates employees.
• Develops and directs business unit action plans.
• Manages and resolves escalated customer communications, concerns, conflicts, or issues.
• Accountable for human resources duties, including resource management, hiring, performance management, talent development, and compensation planning.
• Responsible for complex claim decisions, identification of hiring, training, and succession planning opportunities, and the development and implementation of short- and long-term strategies and process improvements to achieve corporate financial outcomes.
• Analyzes results and contributes to the development of strategies and action plans to support the achievement of operational goals related to customer service, loss cost management, and expense controls.

Supervisory Responsibilities

This job has supervisory duties. As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team.

Skills

• Auto Insurance
• Claims Management
• Coaching
• Commercial Insurance Claims
• Commercial Liability
• Commercial Liability Claims
• Commercial Litigation
• Homeowners Claims
• Homeowners Insurance
• Homeowners Insurance Claims
• Investigative Skills
• Large Loss Claims
• Liability Management
• Litigation
• Negotiation
• Performance Management (PM)
• Personal Injury Claims
• Personal Lines Auto
• Problem Solving

Pay

Compensation offered for this role is $98,100.00 - $167,850.00 annually and is based on experience and qualifications.

Benefits

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement to help offset internet costs for eligible remote employees.
• Equal Opportunity Employer – Veterans/Disabled and other protected categories.

Remote work requirements include a dedicated, private workspace free from distractions, appropriate desk and seating, and reliable internet with minimum speeds of 50 MB download and 5 MB upload.