Property Claims Team Leader - National General

About the role

National General is a part of The Allstate Corporation, offering home, auto, and accident and health insurance through a network of independent agents and direct-to-consumer channels. The Associate Manager oversees a team of adjusters and vendors, ensuring exceptional claims and inquiry service via chat. They manage performance, resolve complex issues, and support business objectives.

Responsibilities

• Frequently participates in special projects as a subject matter expert
• Manages and oversees performance of vendors
• Oversees response to highly complex arbitrations and contentions
• Oversees the negotiation of highly complex claim settlements
• Oversees the resolution of highly complex customer conflicts or issues
• Analyzes unit reports and supports the achievement of business unit objectives
• Defines, analyzes, and tracks department, section, and/or unit measures
• Reviews employee work quality and interactions with customers through conducting ride-alongs or sit-alongs and file reviews
• Delivers compassionate service that is fast, fair, and easy to ensure customer retention

Requirements

This is a remote role overseeing a team in the Midwest. Preferred candidates will be located in either Eastern or Central time zones.

Qualifications

• Experience managing teams of adjusters and vendors
• Strong communication and problem-solving skills
• Ability to handle complex claims and arbitrations
• Proficiency in managing performance and resolving conflicts
• Experience with customer service and conflict resolution

Skills

• Exceptional customer service skills
• Strong organizational and time management skills
• Ability to manage multiple tasks and priorities
• Knowledge of insurance claims processes
• Effective communication and interpersonal skills

Benefits

Compensation offered for this role is $80,000 - $136,625 annually, based on experience and qualifications. National General offers a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

Pay

$80,000 - $136,625 annually

Schedule

Remote role