Claims Team Leader - National General

About the role

National General is a part of The Allstate Corporation, offering home, auto, and accident and health insurance through a network of independent agents and direct-to-consumer channels. The Claims Team Leader role involves managing a team of auto liability adjusters in the West Coast, overseeing their performance, and ensuring efficient and compassionate service.

Responsibilities

• Frequently participates in special projects as a subject matter expert
• Manages and oversees performance of vendors
• Oversees response to highly complex arbitrations and contentions
• Oversees the negotiation of highly complex claim settlements
• Oversees the resolution of highly complex customer conflicts or issues
• Analyzes unit reports and supports the achievement of business unit objectives
• Defines, analyzes, and tracks department, section, and/or unit measures
• Reviews employee work quality and interactions with customers through conducting ride-alongs or sit-alongs and file reviews
• Delivers compassionate service that is fast, fair, and easy to ensure customer retention
• Manages customer conflicts and assists with establishing unit goals and objectives

Requirements

This role requires a strong background in claims processing, conflict management, and employee supervision. Excellent negotiation skills are essential, as is the ability to manage a team effectively. The ideal candidate should be proficient in using software tools for claims processing and have a solid understanding of insurance policies and procedures.

Qualifications

The Claims Team Leader position demands a bachelor's degree in a relevant field, preferably with a focus on insurance or a related discipline. Experience in claims management, particularly in handling complex cases, is highly valued. Proficiency in Microsoft Office applications and familiarity with industry-standard claim processing systems are also necessary.

Skills

• Claims Processing
• Conflict Management
• Employee Supervision
• Negotiation

Benefits

Compensation for this role ranges from $80,000 to $136,625 annually, depending on experience and qualifications. National General offers competitive benefits, including a comprehensive technology setup, such as a laptop, monitors, headset, keyboard, and mouse. Eligible employees also receive a monthly connectivity reimbursement for working from home. Additionally, the company supports remote work with a dedicated, private workspace and reliable internet access.

Pay

$80,000 - $136,625 annually

Schedule

Pacific time zone schedule (8am to 5pm Pacific time)