Claims Team Leader

Responsibilities

• Be the point person for questions from your team members.
• Cook up and distribute credit memos and employee receivables.
• Audit team performance, monitor team metrics and manage claims process.
• Train new employees and existing employees in department procedures and agency requirements.
• Prepare A/R reports for your team’s agencies to monitor unpaid claims.
• Work with team members and agencies to collect outstanding payments.
• Communicate with Claims Manager including but not limited to: training issues, agency challenges, unbilled items and A/R issues.
• Attends trainings, conferences and staff meetings.
• Participates in company continuous improvement processes.

Qualifications

• Proven leadership and supervisory experience.
• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Experience with claims processing and auditing.
• Knowledge of financial and accounting principles.