Large Loss Property Adjuster - Field Estimating - Fairfax, VA

About the role

As a Large Loss Field Property Adjuster, you will provide exceptional service to our policyholders. Your primary responsibility will involve traveling to customers’ homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will handle virtual claims nationwide, leveraging platforms and software such as Xactimate and ClaimsXVideo Collaboration. Your expertise will focus on fire & water losses, ensuring customers receive the highest level of support and resolution for these specific claims.

Responsibilities

• Conduct on-site inspections of customers’ homes to assess damage and investigate coverage.
• Prepare accurate estimates and settle claims promptly and efficiently.
• Handle virtual claims nationwide using relevant software and collaboration tools.
• Provide compassionate, clear, and committed customer service in alignment with Allstate’s Claims Culture.
• Independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• Communicate effectively with customers via phone, email, and video chat to facilitate a fast, fair, and easy claims process.
• Offer customers their preferred method of communication to efficiently discuss claim needs and keep them updated on progress.
• Evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards.
• Utilize multiple tools, including estimate tools, job aids, and settlement platforms, to perform tasks in a fast-paced environment.
• Protect the company financially by executing policies in accordance with policy agreements and maintaining clear, timely, and accurate documentation in the claims system.

Qualifications

• 4+ years of previous experience as an outside adjuster.
• Experience handling claims with multiple trades and over $100,000 in losses.
• Proficiency in using Xactimate and other relevant software for estimating.
• Strong critical thinking and technical skills to assess damages accurately and expedite claim settlements.
• Excellent communication and interpersonal skills to provide exceptional customer service.
• Ability to travel to customers’ homes and handle virtual claims nationwide effectively.
• Detail-oriented and organized, with a focus on delivering high-quality work.

Required Qualifications

• Residency within the posted location is mandatory for this role.
• Must be able to carry a 50-pound ladder and access roofs with up to a 6/12 pitch.
• Valid driver’s license and willingness to travel as part of the job requirements.
• Individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments during employment.
• Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed by the licensing team.

Training and Licensing

You will be provided with comprehensive training to build a claims foundation and understand the systems and processes used in day-to-day work. Ongoing training opportunities for continuous improvement are available on the job. You will be required to attend approximately 2 weeks of training in Dallas, TX.

As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license, which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire. The Hiring Manager will work with you and the Centralized Licensing team to ensure proper licensing.

A $1,000 Licensing Sign-on Bonus may be available if you have applicable active licenses, such as a Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License. Current employees or candidates who have previously worked for Allstate are not eligible for this sign-on bonus.

Work Arrangements

Based on company car guidelines, this role may qualify for a company car. Leadership determines eligibility based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met, with mileage reimbursements provided for personal vehicle usage during work.

Benefits

Being part of Allstate means you receive a benefits package from day one of employment, including time off, healthcare, retirement, and more. As an Allstater, you will enjoy a Total Rewards package that includes:

• Competitive pay with support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that supports work/life balance.
• Initial and ongoing training to help you become proficient in your role.
• Comprehensive benefits such as a 401K/pension, education reimbursement, and programs to balance work with personal life.

Visit www.allstategoodlife.com to learn more.

Skills

• Active Listening
• Communication
• Critical Thinking
• Customer Service
• Empathy
• Multitasking
• Negotiation
• Time Management
• Working Independently

Compensation

Base compensation for this role is $68,500 – $117,700 annually, based on experience and qualifications. Total compensation includes base pay plus incentive pay (e.g., commission, bonus) as applicable.