Large Loss Property Adjuster - Field Estimating - Anaheim, CA

About the role

Drive sales growth by engaging with interested prospective customers all while working remote. No cold calling—connect through inbound calls and proactive outbound calls with active insurance shoppers. Enjoy competitive compensation with a base salary + uncapped performance-based incentives. Sell reputable products from Allstate and our family of brands.

Responsibilities

• Provide exceptional service to our policyholders by conducting on-site inspections, investigating coverage, preparing estimates, and settling claims promptly and efficiently.
• Handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration.
• Focus on large scale fire and water losses, ensuring our customers receive the highest level of support and resolution for these specific claims.
• Wear several hats that require a level of experience:
• The Customer Service Expert—caring, empowering, and restoring by being compassionate, clear, and a committed partner in each claim.
• The Investigator—confidently and independently investigating property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator—using phone, emails, and sometimes video chat to help customers through a fast, fair, and easy claims process, incorporating a specific approach to claim handling.
• The Negotiator—evaluating and negotiating claims settlements with customers, vendors, third party carriers, and claimants, incorporating tactics in handling challenging and complex situations.
• The Problem Solver—utilizing multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using sharp critical thinking skills.
• The Recorder—protecting the company financially by executing policies along policy agreements, ensuring timely and accurate documentation is completed as you work on each claim.

Preferred Qualifications

• 4+ years’ previous experience as an outside adjuster is highly desired.
• Experience handling claims with multiple trades and over $100,000 in losses.
• Proficiency in using Xactimate and other relevant software for estimating.
• Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements.
• Excellent communication and interpersonal skills to provide exceptional customer service.
• Ability to travel to customers' homes and handle virtual claims countrywide effectively.
• Detail-oriented and organized, with a focus on delivering high-quality work.

Required Qualifications

• Residency within the posted location is mandatory for this role.
• Must be able to carry a 50-pound ladder and access roofs with up to a 6/12 pitch.
• Valid driver's license and willingness to travel as part of the job requirements.
• Residency within the posted location is mandatory for this role.

Training

The training program is designed to help you build a claims foundation and understand the systems and processes in your day-to-day work. Ongoing training opportunities for continuous improvement happen regularly on the job. You will be required to attend approximately 2 weeks of training that will take place in Wheeling, IL or Dallas, TX.

Notice of Licensing Requirement

As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire. As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.

Sign On Bonus

You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.

Company Car

Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.

Benefits

• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.

Skills

• Active Listening
• Communication
• Critical Thinking
• Customer Service
• Empathy
• Mitigation
• Multitasking
• Property Adjusting
• Time Management
• Working Independently
• Xactimate (Estimating Software)

Compensation

Compensation for this role ranges from $39.75-$56.66 hourly and is based on experience, qualifications, location, and internal equity.