Large Loss Contents Property Adjuster - Chicagoland, IL

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

About the role

A day in the life of a Large Loss Contents Property Adjuster includes:

• Traveling to customers’ homes to inspect large loss contents claims.
• Handling escalated claims files that have complex contents.
• Conducting a thorough coverage investigation of the loss and ensuring the policy was applied correctly.
• On-site inspections and using advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate.
• Communicating empathetically with customers and helping them through their claim process in a fast, fair, and easy manner.
• Negotiating claim settlements with customers in accordance with business unit standard methodologies.
• Coordinating with structure adjusters to ensure holistic handling of the claim file.
• Using data and analytics to tell a story and influence decision making.

Responsibilities

• The Customer Service Expert – Live into Allstate’s Claims Culture by caring, empowering, and restoring. Accomplish this by being compassionate, clear, and a committed partner in each Property claim. Lead with empathy.
• The Investigator – Confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator – Use phone, emails, and video chat with customers to help them through a fast, fair, and easy claims process. Incorporate a specific approach to claim handling to offer customers their preference of communication to efficiently discuss their claim needs and keep them updated on progress.
• The Negotiator – Evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants in accordance with all legal and business standard methodologies. Incorporate tactics for handling challenging and complex situations.
• The Problem Solver – Utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, while using sharp critical thinking skills.
• The Recorder – Protect the company financially by executing policies along policy agreements and keeping clear records of work in a claims system. Ensure timely and accurate documentation is completed for each claim.

Qualifications

Preferred Qualifications:

• 3+ years of experience using estimating software like Xactimate for complex contents estimating.
• 3+ years of experience handling large loss property contents.
• Value providing an effortless customer service experience.
• Enjoy the ability to work independently starting your day from home.
• View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions.
• Are organized and able to multi-task in a fast-paced environment.
• Are known for clear and professional communication – both written and verbal.

Required Qualifications:

• Must have a valid driver’s license.

Training

• The training program is designed to help you build a claims foundation and understand the systems and processes in your day-to-day work.
• Ongoing training opportunities for continuous improvement happen regularly on the job.
• Required to attend approximately 2 weeks of training in Dallas, TX.

Licensing Requirement

As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license, which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire. Individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed by the licensing team.

Sign On Bonus

You may be eligible for a $1,000 Licensing Sign-On Bonus if you have the applicable active licenses needed for this role, including Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License. Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.

Company Car

Based on Company Car Guidelines, this role may qualify for a company car. Leadership determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. Mileage reimbursements are provided for personal vehicle usage during work.

Benefits

Being a part of Allstate means you receive a benefits package from Day 1 of employment, including:

• Competitive pay with support for continuous development and career advancement.
• Flexibility in scheduling and a time-off policy that helps support work/life balance.
• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help balance work with the rest of your life.
• A comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement to help offset internet costs for eligible remote employees.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

Pay

Compensation for this role ranges from $68,000-$117,700 annually and is based on experience, qualifications, location, and internal equity.

Skills

• Active Listening
• Communication
• Critical Thinking
• Customer Service
• Empathy
• Mitigation
• Multitasking
• Property Adjusting
• Time Management
• Working Independently
• Xactimate (Estimating Software)