Land Solutions, Administrative Assistant (Payment Services Team)

Job Description

Atwell, LLC is growing and seeks an Administrative Assistant to join our Land Solutions, Payment Services Team in Southfield, MI.

Qualifications

• Experience handling high call volumes or working in a customer service/hotline environment (strongly preferred).
• 1+ year of administrative experience (preferred).
• Proficiency in Microsoft Office Suite, especially Excel.
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication — comfortable and confident speaking with people over the phone.
• Ability to maintain confidentiality.

Responsibilities

• Hotline Management (Primary Focus): Serve as the main point of contact for our client's landowner hotline — answering calls, addressing inquiries, and ensuring landowners receive timely, accurate, and professional responses.
• Landowner Support: Communicate with landowners, gather information, and route inquiries to Subject Matter Experts. Collaborate with Financial Services Specialists to maintain strong relationships.
• Document Accuracy: Conduct quality reviews, request supporting materials, and carefully review deeds, titles, and appraisals. Record memorandums with counties when needed.
• Project Organization: Collect, organize, and maintain project files in line with Atwell standards.
• Team Collaboration: Work closely with the Senior Financial Services Specialist and Project Manager to ensure tasks and deadlines are met.

After 3–6 Months

Option to work from home one day per week (subject to approval).

Disclaimer

While AI tools may support your application process, this role is built on human talent. Your judgment, experience, and character matter most, so we encourage you to showcase what makes you uniquely you.

Atwell Benefits

• Generous Paid Time Off
• Paid Parental Leave
• Flexible work schedules are available for some positions
• Tenure Awards — Travel Vouchers to see the world based on your travel preferences
• Compensation: Competitive Compensation packages, Annual bonuses, spot bonuses and peer recognition awards, 401K match - 1:1 up to 4% of compensation, Tuition Assistance, Student Loan Repayment, Paid Licensing / Certification Fees and Renewals
• Benefits: Medical (BC/BS), Dental (Delta), and Vision (VSP), Family Planning & IVF Benefits, Pet Insurance, Health Savings Account & Flex Spending Account options, Employer paid LTD, STD, and life insurance, Metlife Supplemental Benefits covering accident, hospitalization, and critical illness, Member Assistance Program (MAP) with complimentary counseling sessions, legal benefits, financial consultations, and work/life referral services