LAN Support Specialist

Pay Rate: $69,500 - $92,600. Salaried, full-time position.

About the role

This role supports several sites across a geographical area and requires up to 50% travel (Gilroy, Salinas, Tracy, Modesto, Fremont, and others). You will report to and work with a manager to provide technical support for client infrastructure and software at assigned sites, partnering with facility managers or site contacts to set priorities.

Responsibilities

• Manage day-to-day break/fix support for workstations, servers, RF devices, printers, and other network-connected devices.
• Perform assigned project tasks and action items within established timelines, including installation, configuration, and moves of standard supported devices, as well as implementation of approved processes.
• Install and configure standard devices as part of refresh lifecycle programs for workstations, printers, RF devices, servers, network switches, and access points.
• Work with minimal supervision, handling routine to highly technical issues with solid communication skills.
• Maintain site documentation, including inventory records, ticket updates, and time tracking.
• Serve as a liaison with second- and third-level IT support teams to help expedite issue resolution.
• Participate in on-call support for primary locations and regional rotation coverage, and travel between supported sites as needed.

Requirements

• Associate degree in Information Systems or equivalent experience.
• 5+ years of related Information Systems experience.
• Demonstrated strengths in the following competencies: action oriented, planning, time management, oral and written communication, customer focus, integrity & trust, and functional/technical skills with a willingness to learn.
• Ability to work with minimal supervision and effectively with all levels in the organization.

Benefits

• Health, welfare, and retirement plans including medical, dental, and life insurance.
• Flexible Spending Accounts, short-term and long-term disability.
• 401(k) with company-funded retirement contributions.
• Paid Time Off.
• Education & Development (including tuition reimbursement).
• Student Loan Repayment Assistance.
• Voluntary benefits including insurance for home, auto, vision, and pets.

Career Development

• Learn and grow IT skills on an innovative team.
• Leadership training.
• Promotional opportunities.

About the Company

International Paper (NYSE: IP) is a global leader in sustainable packaging solutions. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Headquartered in Memphis, Tenn., we employ approximately 39,000 colleagues globally, with manufacturing operations in North America, Latin America, North Africa, and Europe. Net sales for 2024 were $18.6 billion.

Company Culture

• Promotes employee well-being by providing safe, caring, and inclusive workplaces.
• Opportunity to learn Safety Leadership Principles.
• Employee Networking Circles such as IPVets, IPride, Women in IP, and the African American ENC.
• Encourages bringing your uniqueness, creativity, talents, experiences, and safety mindset to contribute to a diverse culture.