LAN Support Specialist

At 4A Consulting, we turn complexity into opportunity. Founded in 2014 and headquartered in Baltimore, MD, we are a women-owned, boutique consulting firm specializing in delivering innovative, data-driven solutions to both the Federal Government and Fortune 500 clients. Our team blends deep industry knowledge with advanced technologies to design tailored strategies that drive measurable and sustainable outcomes. We pride ourselves on an agile, collaborative approach that helps organizations navigate challenges and seize emerging opportunities in a rapidly evolving digital landscape.

About the role

We are seeking an experienced LAN Support Specialist to provide onsite IT support at the Social Security Administration’s National Records Center (NRC) in Independence, Missouri. The NRC is a large multi-room, 447,000 sq. ft. operational facility requiring hands-on technical support for distributed workstations, specialized scanning equipment, MFDs, LAN infrastructure, and ongoing IT expansion initiatives. The specialist will directly support approximately 55+ workstations, a wide range of industrial scanning devices, mailroom automation equipment, production printers, and multiple data control rooms. This role is expected to be onsite 5 days a week.

Responsibilities

• Provide daily hands-on technical support for ~55+ distributed workstations across the NRC facility.
• Maintain and support LAN racks located in four Data Control Rooms.
• Support specialized production and scanning equipment including:
  • Opex Falcon scanners (20 total), Insight machine, Mail Matrix mail sorter
  • Fujitsu FI 6800 scanners used for Veteran’s Administration MOA and other workloads
  • Barcode printers, network/mainframe printers, and ~14 multifunction devices (MFDs)
  • UPS shipping station laptops, thermal label printers, and scales
• Open and configure network ports to onboard new devices (e.g., Insight machines for MCD data collection).
• Troubleshoot and resolve Service Portal request issues, including rejected network or port activation requests.
• Connect new MFDs, scanners, and various peripherals to SSA’s network environment.
• Reconnect and validate equipment after vendor servicing (e.g., Mail Matrix mail sorter).
• Track and support Wi-Fi deployment activities including site surveys, approvals, installation, and testing.
• Assist with IT infrastructure expansion aligned to SSA’s MCD project growth plans.
• Provide general LAN and network troubleshooting for contractors using shared or distributed workstations.
• Maintain documentation for SOW and ROM support, port requests, and operational follow-ups.

Requirements

• Bachelor’s Degree +5 years IT/LAN experience.
• Strong knowledge of LAN networking, physical network infrastructure, and port configuration.
• Experience supporting Windows workstation environments.
• Hands-on experience with enterprise scanning hardware (Opex, Fujitsu, etc.).
• Proven ability to support and configure printers, barcode systems, MFDs, and mainframe-connected devices.
• Familiarity with device onboarding workflows including port activation, configuration, and validation.
• Understanding of Wi-Fi deployment processes (survey, approval, installation, and verification).
• Ability to operate across a large facility with distributed IT assets and multiple production rooms.
• Strong documentation and tracking skills for operational deliverables and Service Portal interactions.

Qualifications

• Prior experience working in government, regulated, or SSA environments.
• Experience supporting high-volume scanning operations or industrial mailroom systems.
• Familiarity with secure credentialing systems (e.g., HSPD 12 station support).
• Experience with logistics IT systems such as UPS shipping equipment.

Applicants must be legally authorized to work in the United States. Employer sponsorship is not available for this position.

Benefits

• Be part of a mission-driven, women-owned consulting firm with a reputation for excellence.
• Work on high-impact projects across federal and commercial clients.
• Collaborate in an inclusive, growth-oriented culture where innovation is valued.
• Access career development programs, mentorship, and learning opportunities.
• Enjoy a comprehensive benefits package, flexible work options, and a focus on work-life balance.