LAN Administrator Intermediate

About the role

The Indiana Office of Technology (IOT) provides cost-effective, secure, consistent, and reliable enterprise-technology services to state partner agencies. IOT acts as the technology and solution enabler for the State, assisting partner agencies in achieving business objectives and fostering innovation.

Responsibilities

• Install Windows OS, software applications, and Microsoft updates on all devices.
• Process and update Job Orders from the Inventory Database for accuracy.
• Receive, transport, and ship devices to office locations throughout the state and maintain inventory database records.
• Maintain loaner pool, immediate response pool, and vaccination center equipment for immediate re-deployment.
• Perform hardware break/fix on devices covered under warranty.
• Troubleshoot break/fix devices to assist Desktop Support and PC Refresh technicians.
• Maintain inventory stock by ensuring inventory is neat and organized and keeping accurate inventory records.
• Provide on-site support to personnel who need assistance.
• Communicate directly with Dispatch, Tier 3 Support, Software Distribution, and Security Team for device support with Mail Orders, Imaging, Software Applications, and support of International Travel devices.
• Provide support for Deployment Room staff.
• Provide support to PC Refresh Project Managers.
• Perform new asset (device) uploads in the inventory database.
• Provide back-up to LAN Administrator Manager while out of the office.

Requirements

• Specialized knowledge of network operating systems, designs, and protocols.
• Advanced knowledge of computer programming including computer languages, database design, work process charting, and testing of programs.
• Specialized knowledge of technology equipment including operating characteristics and limitations.
• Working knowledge of operating systems and networking protocols.
• Working knowledge of distributed systems management software.
• Ability to read and understand complicated technical manuals on hardware, software, LAN design, and administration.
• Effective communication skills.

Qualifications

• At least 3+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Skills

• Specialized knowledge of network operating systems, designs, and protocols.
• Advanced knowledge of computer programming including computer languages, database design, work process charting, and testing of programs.
• Specialized knowledge of technology equipment including operating characteristics and limitations.
• Working knowledge of operating systems and networking protocols.
• Working knowledge of distributed systems management software.
• Ability to read and understand complicated technical manuals on hardware, software, LAN design, and administration.
• Effective communication skills.

Benefits

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans.
• A wellness rewards program allowing for complete wellness activities to earn gift card rewards.
• A health savings account, which includes bi-weekly state contribution.
• A deferred compensation 457(b) account (similar to 401(k) plan) with employer match.
• Two (2) fully-funded pension plan options.
• A robust, comprehensive program of leave policies covering a variety of employee needs.
• Free parking for most positions.
• Free LinkedIn Learning access.
• The State of Indiana is an Equal Opportunity Employer.

Pay

The salary for this position traditionally starts at $55,224.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

Schedule

Hours: Monday - Friday, 9:00 am - 5:00 pm.