Lambeau Field Text Message Runner

About the role

Lambeau Field Text Message Runner - GREEN BAY, WI

Responsibilities

• Delivering Text Messages to ushers received from Stadium Control
• Serving as a resource to guests regarding the facility & events
• Checking tickets, crowd control, and implementing and following facility emergency procedures, safety guidelines and company policies for patrons and employees
• Demonstrates and embodies the PMI Entertainment Group Culture and Customer Service values
• Responsible for understanding and performing Safety and Emergency Evacuation policies and procedures
• Directs guests to the proper emergency exit routes
• Assists to resolve ticketing or seating concerns/complaints in a professional and courteous manner by following the Company's Guest guidelines
• Maintains a neat and clean appearance, eye contact, positive facial expressions, and courteous communication with patrons to ensure a high level of approachability
• Responds and takes instruction from designated Guest Services/Usher Supervisors
• Implements crowd control procedures to ensure the safety of patrons and employees when necessary
• Reports large or biohazard spills to Supervisor who will notify housekeeping
• Maintains knowledge of facility layout and location of exits, first aid rooms, ticket office, seating areas, ADA Sections, and lost and found

Requirements

• Approximately one to two years related experience in a fast-paced customer service position
• Proven Interpersonal and customer service skills necessary to promptly answer and resolve questions in a professional manner with patrons as well as maintain open channels of communication with all department and supervisory personnel when providing information
• Comfortable shoes are suggested; tennis shoes are permitted if clean and scuff free
• Available to work all, if not most, Packers home games and related events
• Requires prolonged standing and/or walking for entire shift of 6-8 hours
• May require being on feet the entire time
• Requires normal range of hearing to communicate with patrons and employees
• Requires range of vision correctable to 20/20 to read tickets and oversee crowds
• Must be able to frequently climb and descend steps
• Occasionally may have to lift and carry up to 50 lbs
• Frequent exposure to large crowds, loud noise and extreme weather conditions, heat and cold
• Must be able to communicate providing verbal feedback in a professional manner
• Must be able to resolve problems, handle conflict, and make effective decisions
• Must have a long attention span to listen to people and bring issues to a successful conclusion