Laboratory Services Coordinator

About the role

This position is responsible for coordinating the efficient operation of specimen reception and the successful provision of phlebotomy services in the inpatient environment and the onsite outpatient draw stations. The coordinator will participate in quality monitoring, ensuring the work flow processes are efficient and designed in a manner that is consistent with excellent customer service. Assists the phlebotomy supervisor in ensuring that the phlebotomist are properly trained and in determining their competency. The position is responsible for coordinating phlebotomy orientation of new nursing personal.

Responsibilities

• Coordinate specimen reception and phlebotomy services for inpatient and outpatient draw stations.
• Participate in quality monitoring and ensure workflow processes are efficient and aligned with excellent customer service.
• Assist the phlebotomy supervisor in training phlebotomists and assessing competency.
• Coordinate phlebotomy orientation for new nursing staff.

Requirements

• Associate’s degree in medical technology or related health care degree preferred, or equivalent work experience.
• Certification in phlebotomy through the American Society of Phlebotomy Technicians (ASPT) or American Society of Certified Phlebotomists (ASCP) required, or obtainable within 12 months of hire.
• Current Heart Saver (HS) certification.

Qualifications

• Two years of experience in a hospital laboratory setting or direct patient care involving phlebotomy in a health care environment.
• Previous experience in a lab outpatient area preferred.

Skills

• Organization and time management skills.
• Working knowledge of Microsoft Office.
• Ability to work effectively within a team to solicit cooperation and compliance.
• Ability to train and mentor in an encouraging environment.
• Strong oral and written communication skills.
• Good understanding of laboratory operations, terminology, methodology, and logistics in a clinical laboratory.
• Excellent customer service orientation for interacting with hospital personnel, outside customers, and community groups.

Schedule

Evening shift, approximately 2:00 pm–11:30 pm with some flexibility; full‑time position (40 hours per week). Location: Trinity Health Oakland.