Laboratory Referral Specialist I or II - Winfield, IL

About the role

This position requires the employee to work 100% on-site in a hospital laboratory setting at a strategic client facility located in Winfield, IL. You will be managing a client’s referral send-out work coming to Mayo Clinic Laboratories (MCL) as directed by client management and governed by a client’s business contract. You will provide onsite customer service and be a resource to a client’s clinical laboratory staff.

Responsibilities

• Manage the biological specimens (e.g. blood, urine) receipt, verification, handling, aliquoting, processing and shipping if applicable.
• Order and manage specimen resolution.
• Communicate with internal and external stakeholders and monitor assigned reports.
• Partner with clients to resolve issues related to specimen submissions.
• May consist of but are not limited to pending lists, billing charges, Laboratory Information System (LIS) test builds, Joint Test Catalog maintenance, quality metrics and training of send-out staff, and maintaining MCL supply inventory.
• Additional responsibilities as assigned by the client and MCL related to LIS maintenance, documents, and end-user feedback groups.

Qualifications

• Laboratory Referral Specialist I: High school diploma/GED and 3 years of relevant work experience.
• Laboratory Referral Specialist II: Bachelor degree or an associate degree with 1 year of relevant experience.

Additional Qualifications / Application Requirements

• DLMP/MCL employees that have been in their current lab/position for less than 2 years must attach an early release approval from their supervisor.
• You must include a resume to be considered for this position, cover letter preferred/optional.
• Internal applicants must attach their three most recent performance appraisals to be considered for this position.
• Bachelor’s degree and previous laboratory experience preferred.
• Must be capable of multi-tasking and performing in a fast-paced and customer focused environment.
• Excellent communication skills and ability to work closely with others is essential.
• Maintain a high level of confidentiality handling results, patient information and business interactions.
• Organized and capable of prioritizing work with limited oversight.
• Possess good human relations skills and be able to communicate effectively both orally and in written form.
• Requires the ability to be attentive to details and to adhere to strict safety requirements for handling chemicals and infectious agents.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retail: Competitive retirement package to secure your future.