Laboratory Referral Specialist I or II -Shreveport, Louisiana
About the role
This position requires the employee to work 100% on-site in a hospital laboratory setting at a strategic client facility located in Shreveport, Louisiana. You will be managing a client’s referral send-out work coming to Mayo Collaborative Services (MCS) as directed by client management and governed by a client’s business contract. You will provide onsite customer service and be a resource to a client’s clinical laboratory staff.
Responsibilities
- Manage the biological specimens (e.g. blood, urine) receipt, verification, handling, aliquoting, processing and shipping if applicable.
- Order and manage specimen resolution.
- Communicate with internal and external stakeholders and monitor assigned reports.
- Partner with clients to resolve issues related to specimen submissions.
- May consist of but are not limited to pending lists, billing charges, Laboratory Information System (LIS) test builds, Joint Test Catalog maintenance, quality metrics and training of send-out staff, and maintaining MCS supply inventory.
- Additional responsibilities as assigned by the client and MCS related to LIS maintenance, documents, and end-user feedback groups.
Qualifications
- Laboratory Referral Specialist I: High school diploma/GED and 3 years of relevant work experience.
- Laboratory Referral Specialist II: Bachelor degree or an associate degree with 1 year of relevant experience.
Additional Qualifications / Application Requirements
- DLMP/MCS employees that have been in their current lab/position for less than 2 years must attach an early release approval from their supervisor.
- You must include a resume to be considered for this position, cover letter preferred/optional.
- Internal applicants must attach their three most recent performance appraisals to be considered for this position.
- Bachelor’s degree and previous laboratory experience preferred.
- Must be capable of multi-tasking and performing in a fast-paced and customer focused environment.
- Excellent communication skills and ability to work closely with others is essential.
- Maintain a high level of confidentiality handling results, patient information and business interactions.
- Organized and capable of prioritizing work with limited oversight.
- Possess good human relations skills and be able to communicate effectively both orally and in written form.
- Requires the ability to be attentive to details and to adhere to strict safety requirements for handling chemicals and infectious agents.
Benefits
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retail: Competitive retirement package to secure your future.
Compensation Detail
- Lab Referral Specialist I: $24.55 - $35.65 per hour.
- Lab Referral Specialist II: $27.99 - $41.98 per hour.
Schedule
- Full Time
- Monday - Friday; 8:00 am - 4:30pm.
Site Description
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.