Laboratory Outreach Specialist - Laboratory

About the role

The Laboratory Outreach Specialist serves as a liaison between the laboratory of Penn State Health St. Joseph and its clients by overseeing and performing all responsibilities related to this division of laboratory services. The specialist monitors service to clients, assists the clients with both standard and complex needs, and provides feedback to department manager to insure that the established level of quality and service is maintained. The Laboratory Outreach Specialist will research, troubleshoot, document, and work towards resolution all problems that accounts may be experiencing, in order to build and maintain client and physician relationships and drive customer satisfaction and growth.

Location: US:PA: Reading; Work Type: Full Time; FTE: 1.00; Shift: Day; Hours: Variable. Recruiter contact: Trevor Smith at tsmith46@pennstatehealth.psu.edu.

Responsibilities

• Serve as liaison between the laboratory of Penn State Health St. Joseph and its clients.
• Oversee and perform all responsibilities related to the laboratory outreach division.
• Monitor service to clients.
• Assist clients with standard and complex needs.
• Provide feedback to department manager to ensure established level of quality and service is maintained.
• Research, troubleshoot, document, and work toward resolution of problems accounts may be experiencing.
• Build and maintain client and physician relationships.
• Drive customer satisfaction and growth.

Requirements

• High school diploma or equivalent required.
• Medical laboratory technician, phlebotomy, or other specialized laboratory training required.
• Minimum of two (2) years previous experience working in a clinical laboratory environment.

Benefits

• 50% Penn State tuition discount for eligible full‑time employees and dependents (spouse, children) effective January 1, 2027, applicable at Penn State University Park, Commonwealth Campuses, World Campus, and Penn College of Technology.
• Medical, dental, and vision coverage with no waiting period.
• Total Rewards Program including:
  • Be Well: Employee Wellness Programs and Fitness Discounts (University Fitness Center, Peloton).
  • Be Balanced: Generous Paid Time Off, Personal Time, and Paid Parental Leave.
  • Be Secured: Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
  • Be Rewarded: Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
  • Be Supported: HR Solution Center, Learning and Organizational Development, Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

Schedule

• Shift: Day
• Hours: Variable