Laboratory Associate II/Phlebotomist-Per Diem

About the Role

Provides pre-analytic services such as client services, patient registration, order entry, and blood collection either at blood collection stations or at the laboratory front desk. Provides independent office management and ABN generation.

Responsibilities

• Patient Assessment
  • Ensures proper patient identification with two identifiers (name and date of birth) and by comparing labels and wristbands.
  • Verifies outpatient order accuracy.
  • Determines appropriate collection devices.
  • Selects correct collection tubes to minimize blood volume collected.
  • Complies with defined age-specific standards.
• Technical Procedures
  • Demonstrates competency by collecting patient samples on first attempt 95% of the time.
  • Adheres to laboratory protocols when performing all specimen collections.
  • Demonstrates proficiency in caring for patients who require special care and treatments.
• Post Specimen Collection
  • Assesses patient overall status prior to releasing, including proper hemostasis.
  • Follows the triple check policy to ensure order accuracy, including collector’s initials on each specimen label.
  • Reports all adverse patient events immediately to supervisor.
  • Delivers all specimens to the appropriate area for testing.
• Outpatient Services
  • Greets and processes outpatients by adhering to all screening procedures, such as obtaining properly completed order forms and patient demographic information.
  • Practices AIDET (acknowledge, identify, duration, education, thank you) customer service standards.
  • Greets patients with a warm, friendly smile.
  • Consistently opens and closes sites as scheduled and remains available for patients who present at closing.
• LIS Proficiency
  • Utilizes LIS effectively for result query, label printing, generating collection lists, generating and faxing patient reports, and order entry.
  • Logs on and off LIS correctly; never works under another’s password.
• Patient Registration
  • Verifies patient demographic information with the patient when possible.
  • Enters and updates patient demographic information accurately.
  • Matches collection date with date of service.
  • Follows up with physician practices to obtain any missing information on test order forms.
• Productivity
  • Exhibits initiative by flexing to tasks or areas where workload demands additional help.
  • Understands and responds to emergency activations per policy (e.g., stroke alert, Code Blue, trauma stat, trauma alert, post-partum hemorrhage).
  • Organizes daily blood collections in order of priority and does not batch ED blood draws.
  • Manages off-site inventory appropriately and within budget.
• Safety
  • Utilizes available safety devices to ensure personal safety and safety for others.
  • Maintains collections centers so that they are clean and orderly.
  • Reports safety concerns to management.
  • Demonstrates knowledge of clean-up procedures for biological spills.
• Education
  • Completes all annual institutional and laboratory mandatory in-services by anniversary date.
  • Strives to keep current on job-related topics, safety, and disaster procedures.
  • Attends general laboratory and departmental meetings.
• Leadership
  • Demonstrates professionalism by strictly following established protocols.
  • Demonstrates critical thinking skills.
  • Works collaboratively and independently with the ability to problem-solve effectively.
  • Assists with training of employees.
• Other Duties
  • Completes other duties as assigned.

Organizational Expectations

• Strategies for Patient Satisfaction
  • Attitude: Treat patients with courtesy and respect.
  • Appearance: Maintain an uncluttered and litter-free workplace; present yourself professionally.
  • Caring About Patient's Concerns and Worries: Deliver communication with courtesy and care; listen attentively to understand and sympathize with patient needs.
  • Commitment to Each Other: Respect coworkers; never blame another department or coworker to a patient.
  • Patient Waiting: Keep patients informed of delays and make them comfortable while they wait.
  • Confidentiality: Ensure patient privacy; restrict discussion of patient matters to appropriate situations and locations.
  • Safety Awareness: Ensure a safe and accident-free environment for patients, families, and colleagues.
  • Sense of Ownership: Contribute to the reputation of Anna Jaques Hospital through your actions.
• Patient Safety
  • Incorporates Patient Safety Goals in daily work and reports safety issues.
  • Supports a culture of patient safety by educating patients and families on their care and encouraging them to voice concerns.
• Attendance & Punctuality
  • Adheres to hospital policies regarding absences and tardiness.
  • Provides adequate notice when calling out sick or requesting time off.
  • Arrives and departs from work at the appropriate time.
• Leadership Capabilities
  • Provides guidance and support to others when directed, acting as a resource, trainer, and/or preceptor.

Requirements

• Communication: Must possess verbal and written skills to communicate effectively and courteously with a diverse group of healthcare team members, patients, and families.
• Education: High school graduate.
• Work Experience: 6 months of related work experience desired, but may be waived depending on applicant’s strengths and abilities.
• Licenses/Certifications:
  • Maintains HeartSaver or BLS certification.
  • Medical Assistant graduate or successful completion of an approved accredited phlebotomy program preferred.
  • National certification preferred.

Functional Demands

• Physical Demands: Moderate to high level of walking and bending; moderate repetitive movements.
• Work Environment: Inside hospital/outpatient lab environment; out-of-hospital blood collection requiring transportation depending on department needs.
• Age-Specific Criteria: Provides patient care for neonatal, pediatric, adolescent, adult, and geriatric patients.

Pay

The pay range for this position is $21.00 - $28.26 per hour. Actual compensation is determined based on factors such as seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, and other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices.