Labor Relations and New Openings Coordinator

About the role

Help Make SSP America “The Best Part of the Journey.”

Responsibilities

• Maintain a complete, current inventory of all collective bargaining agreements, including amendments, side letters, wage schedules, benefit provisions, and key dates
• Track negotiated CBA changes, implementation dates, notice requirements, wage increases, and other agreement-specific obligations
• Build and maintain CBA trackers that identify required actions, responsible teams, due dates, and follow-up needed
• Escalate gaps, missed deadlines, or unclear ownership to the right Labor Relations, People, Legal, or business leader
• Prepare bargaining support materials such as CBA summaries, issue logs, comparison documents, and proposal trackers
• Support new unit openings, remodels, transitions, and acquisitions with organized, timely coordination
• Maintain opening and transition trackers that capture activities, owners, timelines, status, and open items
• Participate in project calls, opening readiness meetings, and post-opening follow-up to keep people-related work on track
• Organize labor relations documentation to stay accurate, accessible, and compliant with Company confidentiality standards

Requirements

• Associate degree in human resources, labor relations, business administration, legal studies, or a related field preferred
• Paralegal certification or related legal support education preferred
• PHR, SPHR, SHRM-CP, SHRM-SCP, or equivalent HR certification preferred
• Minimum of three (3) years of human resources operations experience required
• Experience in hospitality, food service, food and beverage, airport operations, or a related industry preferred
• Experience maintaining CBA trackers, agreement summaries, implementation calendars, bargaining materials, or similar labor relations documentation tools preferred
• Experience supporting labor relations, collective bargaining agreement administration, grievance tracking, bargaining preparation, employment law compliance, or related legal functions preferred
• Experience supporting new unit openings, workforce transitions, acquisitions, remodels, or other operational changes preferred
• Basic understanding and application of U.S. labor and employment laws required
• Knowledge of Canadian labor and employment practices is a plus

Qualifications

• Strong organizational skills
• Attention to detail
• Ability to manage multiple tasks simultaneously
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite

Skills

• Strong knowledge of U.S. and Canadian labor laws
• Experience with collective bargaining agreements
• Ability to maintain accurate and up-to-date records
• Effective problem-solving and conflict resolution skills
• Strong project management and time management skills

Benefits

• Competitive Compensation: Health, Dental, Vision and Life Plans, Paid Time Off, 401K with company match, Employee Assistance Program

Pay

Salary Range: $81,000 - $98,000 / year

Schedule

Remote Opportunity, up to 30% travel across the United States and Canada