Labor Claim Inspector

Essential Job Functions

• Aid store, field, and DC teams with labor claim procedure questions, issues, and status inquiries.
• Request necessary responses from vendors.
• Review claims awaiting customer satisfaction process approval.
• Inspect and process In-Lieu of claims.
• Upload denied labor claim responses.
• Support stores with labor claim payments and customer payment request questions.
• Review customer payment request awaiting customer service satisfaction approval.
• Maintain and update labor claim shipping instructions.
• Provide labor claim support to retail and professional customers.

Skills/Education/Knowledge/Experience/Abilities Required

• High School Diploma or equivalent (GED)
• Strong written and verbal communication skills
• Ability to multi task and prioritize in order to meet deadlines
• Typing, email, spreadsheet, word processing skills
• Strong analytical skills

Desired Experience

• Processing labor claims at a distribution center
• Experience in the automotive aftermarket involving customer service, product liability, and quality control
• Basic knowledge of automotive systems
• Bilingual

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions
• Starting Day One Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

About the Company

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Equal Opportunity Employer

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.