Lab Support Technician I (Phlebotomy) - Full Time

About the Role

The Lab Support Technician I (LST I) provides essential laboratory support through specimen collection, processing, reporting, and administrative functions. This role ensures accurate, timely, and efficient laboratory operations while delivering exceptional customer service consistent with Mercy's Mission, Values, and Service Standards. The LST I performs phlebotomy and specimen handling using safe, accurate, and professional techniques while maintaining patient confidentiality and compliance with HIPAA regulations. This position also supports laboratory workflow through specimen processing, transport, referral coordination, and report distribution.

Responsibilities

• Collect, label, process, transport, and refer laboratory specimens according to established procedures.
• Perform phlebotomy using safe, accurate, and professional techniques.
• Assist with specimen processing and report management across laboratory specialty areas.
• Receive, distribute, and maintain laboratory reports as directed.
• Resolve billing-related issues as needed.
• Maintain specimen integrity and ensure compliance with confidentiality requirements.
• Provide professional and courteous service to patients, providers, coworkers, vendors, and the public.
• Communicate effectively regarding operational issues and collaborate with appropriate stakeholders for resolution.
• Participate in staff training and education activities as requested.
• Attend departmental, laboratory, and organizational meetings as required.
• Demonstrate proficiency with computer systems for communication, data entry, and information management.
• Organize and prioritize work to meet productivity and turnaround time standards.
• Support inventory management and resource stewardship efforts.
• Maintain flexibility to support staffing and departmental needs.
• Maintain competency in assigned responsibilities according to regulatory and departmental requirements.
• Accurately document and communicate information in accordance with established policies and procedures.
• Identify and participate in process improvement initiatives.
• Comply with all laboratory safety regulations, including bloodborne pathogen, exposure control, and chemical hygiene requirements.
• Complete all required competency assessments and departmental training.
• Earn a minimum of six (6) continuing education units (CEUs) annually through job-related or management-approved educational activities.
• Complete all mandatory training requirements on schedule.
• Perform additional duties as assigned.

Requirements

• High school diploma or equivalent.
• Successful completion of probationary period.
• No active disciplinary actions or performance improvement plans.

Qualifications

• Preferred: College coursework in Chemistry, Biology, or other science-related fields.
• Preferred: Previous clinical laboratory experience.

Skills

• Strong attention to detail and organizational skills.
• Excellent customer service and communication abilities.
• Ability to work independently and as part of a team.
• Commitment to quality, safety, and patient care.
• Initiative, professionalism, and accountability.

Schedule

• Day Shift: 3:00 AM - 3:00 PM
• Night Shift: 10:30 PM - 7:00 AM

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans for team members working 32+ hours per pay period.