Lab Support Tech/Phlebotomist Part-Time

Responsibilities

• Provides specimen processing for reference laboratory outreach patient testing, and initiates inpatient processing, requiring handling of patient specimens.
• Aids lab outpatients in the collection process of specimens for testing.
• Maintains oversight of patients during more complex lab test procedures and those being held for provider notification of test results.
• Utilizes the Lab and Mayo On-line test catalogs to ensure that the correct tests are ordered for providers and patients.
• Communicates and interacts with patients and their families, with compassion and empathy, both on the phone and at the lab department.
• Informs patients of potential denial by insurance, estimates appropriate costs, and obtains appropriate ABN or Insurance Waiver according to insurance.
• Adds modifiers and account notes as appropriate per regulations.
• Completes daily quality audits of the patient lab record.

Technical and Operational Expertise

• Performs complex reference laboratory patient registrations as well as registrations for hospital laboratory outpatients, in both the Hospital Information System as well as in the Laboratory Information System, with a high degree of focus and minimal registration errors.
• Investigates and confirms insurance eligibility with minimal information available by phone or computer to prevent error and delay of payment.
• Orders and maintains office supply inventory for all lab departments, including pathology.
• Collects and processes specimens by performing phlebotomy collection, labeling, centrifuging, organizing by Laboratory section(s), aliquoting, and storing.
• Prepares specimens for transport according to Department of Transportation (DOT) and International Air Transport Association (IATA) regulations.
• Provides information through verbal and written communication in person, over the telephone, or via email, concerning specimen collection, patient results, interface ordering, normal values, Laboratory operation, and phlebotomy; and monitors interface orders to ensure specimen collection.

Communication and Promotion of Educational Skills

• Recognizes and communicates critical information, special requests, unusual orders, etc. by including special comments during the registration and order entry process or by contacting key laboratory individuals.
• Provides the clerical component of result reporting, which includes but is not limited to the production and filing of computer reports, and the distribution of reports by mail, FAX, personal distribution or telephone.
• Communicates test results to providers, patients, hospitals, and facilities with compliance to HIPAA laws and regulations.
• Serves needs of lab customers by providing information to reference lab and hospital customers or routing calls to others.
• Communicates timely information and requests with lab couriers, including delivery, requests, and specimen pickups.
• Trains new lab registration staff and technical staff in lab business office functions as appropriate.
• Participates in taking call to support staff on weekends and holidays.