Lab Support Tech

Responsibilities

• Provides specimen processing for reference laboratory outreach patient testing, and initiates inpatient processing, requiring handling of patient specimens.
• Aids lab outpatients in the collection process of specimens for testing.
• Maintains oversight of patients during more complex lab test procedures and those being held for provider notification of test results.
• Utilizes the Lab and Mayo On-line test catalogs to ensure that the correct tests are ordered for providers and patients.
• Aids patients in completing authorizations before releasing test information.
• Initiates and resolves the problem patient specimen resolution process for the laboratory.
• Communicates and interacts with patients and their families, with compassion and empathy, both on the phone and at the lab department.
• Informs patients of potential denial by insurance, estimates appropriate costs, and obtains appropriate ABN or Insurance Waiver according to insurance.
• Adds modifiers and account notes as appropriate per regulations.
• Completes daily quality audits of the patient lab record.

Technical and Operational Expertise

• Performs complex reference laboratory patient registrations as well as registrations for hospital laboratory outpatients, in both the Hospital Information System as well as in the Laboratory Information System, with a high degree of focus and minimal registration errors.
• Investigates and confirms insurance eligibility with minimal information available by phone or computer to prevent error and delay of payment.
• Performs complex reference laboratory patient registrations as well as registrations for hospital laboratory outpatients, in both the Hospital Information System as well as in the Laboratory Information System, with a high degree of focus and minimal registration errors.
• Performs complex reference laboratory patient registrations as well as registrations for hospital laboratory outpatients, in both the Hospital Information System as well as in the Laboratory Information System, with a high degree of focus and minimal registration errors.
• Performs complex reference laboratory patient registrations as well as registrations for hospital laboratory outpatients, in both the Hospital Information System as well as in the Laboratory Information System, with a high degree of focus and minimal registration errors.
• Performs complex reference laboratory patient registrations as well as registrations for hospital laboratory outpatients, in both the Hospital Information System as well as in the Laboratory Information System, with a high degree of focus and minimal registration errors.
• Performs complex reference laboratory patient registrations as well as registrations for hospital laboratory outpatients, in both the Hospital Information System as well as in the Laboratory Information System, with a high degree of focus and minimal registration errors.
• Performs complex reference laboratory patient registrations as well as registrations for hospital laboratory outpatients, in both the Hospital Information System as well as in the Laboratory Information System, with a high degree of focus and minimal registration errors.
• Performs complex reference laboratory patient registrations as well as registrations for hospital laboratory outpatients, in both the Hospital Information System as well as in the Laboratory Information System, with a high degree of focus and minimal registration errors.
• Performs complex reference laboratory patient registrations as well as registrations for hospital laboratory outpatients, in both the Hospital Information System as well as in the Laboratory Information System, with a high degree of focus and minimal registration errors.
• Performs complex reference laboratory patient registrations as well as registrations for hospital laboratory outpatients, in both the Hospital Information System as well as in the Laboratory Information System, with a high degree of focus and minimal registration errors.

Communication and Promotion of Educational Skills

• Recognizes and communicates critical information, special requests, unusual orders, etc. by including special comments during the registration and order entry process or by contacting key laboratory individuals.
• Provides the clerical component of result reporting, which includes but is not limited to the production and filing of computer reports, and the distribution of reports by mail, FAX, personal distribution or telephone.
• Communicates test results to providers, patients, hospitals, and facilities with compliance to HIPAA laws and regulations.
• Serves as a liaison between the laboratory and external customers, providing information to reference lab and hospital customers or routing calls to others.
• Communicates timely information and requests with lab couriers, including delivery, requests, and specimen pickups.
• Trains new lab registration staff and technical staff in lab business office functions as appropriate.
• Participates in taking call to support staff on weekends and holidays.