Lab Supervisor

Essential Responsibilities

• Routinely verify that all options purchased by the customer are delivered as promised.
• Assist in recruiting, selecting and training of all lab associates on lab equipment and Lab Certification Program techniques as they progress through required certification steps.
• Ensure and verify all lab equipment is calibrated and maintained through maintenance checklists; lens inventory procedures are followed; and lab expenses are kept at within budget.
• Address equipment malfunctions immediately.
• Communicate and work to achieve store goals with lab associates on a daily, weekly, and monthly basis.
• Routinely check work orders.
• Assist in controlling inventory shrinkage through the monitoring and recording of breakage, defects, exchanges, receipts, inventory levels and supplies.
• Schedule lab associates in compliance with payroll guidelines while considering skill levels and customer demands.
• With the support of the General Manager and/or the District Technical Manager conduct lab associate performance appraisals, and coaching / counseling meetings when expectations are not achieved.
• Ensure that all Company safety rules and standards are followed in accordance with the Hazardous Communication Policy to include internal handling and waste disposal.
• May act as supervisor of overall store operations in absence of a Retail Supervisor and/or General Manager.

Experience/Education

• HS Diploma, GED or equivalent experience required
• One (1) – five (5) years of related experience required

Additional Requirements

• Licensed LS will have a State Opticians License
• Must meet all Lab Certification requirements
• Must be able to read, write and communicate in English in order to understand written procedures, hazardous warning, etc.
• Favorable result on Background Check
• Must have own vehicle and be an insured, licensed driver in current state of residence
• Demonstrate practical application of optical theory and math

Mental/Physical Requirements

• Work changing schedules to meet business demands
• Work inside location
• Strong organization and supervisory skills
• Speak clearly and effectively
• Read English
• Problem solve, reason and resolve issues effectively
• Meet customer expectations
• Work under stress with interruptions and deadlines
• Follow procedures and instructions
• Use computer effectively and view computer screen
• Wear protective eyewear and gloves
• Work with substances which may cause skin irritation and/or noxious fumes
• Manage lab effectively
• Bend and stoop continuously
• Reach above shoulder continuously

Training Requirements

• Complete all required company training within required timeframes
• Cross training in all departments as needed

Essential Responsibilities Related To Physical Demands/Work Environment

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
• Stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time
• Occasionally stand, walk, and reach with hands and arms
• Frequently lift and/or move up to 20 pounds
• Noisy environment (use of computers, printers and machines)

Essential Responsibilities Related To Behavioral Characteristics

• Detail orientated and well organized
• Communicate clearly and effectively with other associates and clients
• Energetic and self-motivated
• Team player
• Problem solver
• Initiate immediate interaction, coordination and collaboration with team members, clients, customers etc.
• Initiate immediate interaction, coordination and collaboration with team members, clients, customers etc.

HIPAA & Security Requirements

• All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures.
• As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times.
• As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.

VSP is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state or local law.