Lab Supervisor

Responsibilities

• Supervises and directs departmental technical operations and human resources.
• Promotes strong customer service orientation with a zero tolerance for inappropriate or suboptimal performance.
• Acts as interdepartmental liaison resolving operational and technical problems within department and between laboratory and other departments as they arise.
• Investigates specimen problems, service complaints and any delays in performance of procedures.
• Acts as consult to physicians and other hospital departments, assumes management functions in concert with the division manager.
• Develops, evaluates and implements new procedures when necessary to improve function, productivity and service.
• Maintains appropriate documents and manuals, reviewing and revising as necessary while maintaining optimal cost effective delivery of lab services.

Staffing Assignments and Productivity

• Affirms optimal efficiency, effectiveness, and safety within the area.
• Maintains workflow, staffing assignments and productivity; recommends and implement change to improve both.
• Provides training and schedules in-services for staff to meet regulatory compliance, to understand changing environments and support continuing education needs.

Staff Development

• Enables and promotes employee development; provides coaching; counsels when appropriate.
• Maintains effective relationship with peers; promotes good inter-employee relationships.
• Leads by example according to mission, vision and values of OhioHealth.
• Provides technical orientation and instruction of new personnel. Provides ongoing instruction to current personnel in procedures, techniques, safety and organization of work.
• Participates in continuing education programs in both technical and managerial areas with emphasis on new technology and human relation skills.

May Perform Responsibilities of Med Techs and/or Lab Specialists

• Including but not limited to testing, method validation, customer service, QA, continuing education.

Minimum Qualifications

• Associate's Degree
• 3-5 years Experience in a patient care or clinical setting