Lab Supervisor

Description

Oversee site operations in alignment with contract terms and Statement of Work.
Support account goals including revenue, growth, and retention.
Assist with contract renewals and account strategy execution.

Customer & Stakeholder Management

Build and maintain strong relationships with clients, vendors, and internal teams.
Lead and present in quarterly business reviews.
Address customer concerns and drive issue resolution.

Asset & Service Management

• Manage asset inventory, service activities, and work orders in asset management systems.
  Maintain CMMS data for onsite equipment and service records.
  Review service reports and invoices for accuracy and compliance.

Compliance & Quality

• Ensure adherence to regulatory, compliance, and safety standards.
  Monitor service quality, timeliness, and accuracy.
  Support audit readiness and documentation requirements.

Continuous Improvement

• Track metrics and implement process improvements.
  Participate in PPI (Practical Process Improvement) initiatives.

Site Support

• Oversee service staff responsibilities and daily activities.
  Escort engineers onsite and support lab access.

Skills

• cmms
  gmp
  customer service
  asset management systems

Top Skills

• cmms
  gmp
  customer service
  asset management systems

Additional Skills & Qualifications

• Bachelor’s degree (or equivalent experience)
  3–5 years of industry experience (Life Sciences, Healthcare, Biomedical, etc.)
  2+ years of leadership or supervisory experience
  Strong understanding of laboratory operations and safety
  Experience in a customer-facing role
  Familiarity with CMMS or asset management systems
  Strong attention to detail and problem-solving skills
  Experience Level: Expert Level

Job Type & Location

This is a Contract position based out of Norwood, MA.

Pay And Benefits

The pay range for this position is $40.00 - $48.00/hr.

Requirements

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.