Lab Services Specialist/Member Support Specialist Trainee (Float)

About the role

Launch your healthcare career as a Float Lab Services Specialist/Member Support Specialist Trainee at One Medical! No phlebotomy/medical assistant experience required. We're seeking motivated individuals ready to make a difference in patient care.

Responsibilities

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc
• Maintain a high standard of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
• Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics
• Perform basic laboratory services, including but not limited to phlebotomy specimen collection, specimen processing, and related laboratory support functions and other clinical support activities as assigned
• Answer patient messages, follow up on lab cases and assist our providers and virtual medical team with clerical duties such as, but not limited to medical record and consult review, billing inquiries, and DOH reporting

Requirements

• At least 1 year of experience in high touch customer or patient facing roles
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
• Strong written and verbal communication skills
• A High School Diploma or equivalent
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)
• A proven ability to display confidence and instill trust with patients while delivering individualized, human-centered, customer-focused care
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks

Qualifications

• Willingness to obtain Basic Life Support (BLS) certification within 60 days of hire based on guidelines within a specific metropolitan statistical area (One Medical sponsored)

Skills

• Strong customer service skills
• Effective communication skills
• Computer proficiency
• Collaborative teamwork experience
• Confidence and trust-building abilities
• Change management and adaptability

Benefits

• Comprehensive benefits package including paid sabbaticals, free One Medical memberships, and EAP services
• Competitive salary on day one and upon successful completion of clinical training
• Malpractice insurance, UpToDate subscription, and CME stipend
• Additional perks such as discounted conference attendance and emergency childcare discounts

Pay

Competitive salary on day one: starts at $22.75 per hour based on a full time schedule. Competitive salary upon successful completion of One Medical clinical training and state required education and/or certifications within first six months of employment (One Medical sponsored): starts at $25.75 per hour based on a full time schedule.

Schedule

This is a full time role (40 hrs/week) with 8 hr shifts generally taking place between 7:30am-6:00 pm based in office in New Canaan, Connecticut and will float to Darien Commons and Westport office locations.