Lab Services Coordinator

Location: Charlotte, NC | Providence Plaza Building

Department: Non-Acute Admin
Shift: Full-time | Monday–Friday | 8am–5pm
Hybrid role: work from home and travel to clinics in the Greater Charlotte Market

Responsibilities

• Develop, implement, and maintain regulatory compliance (COLA, JCAHO, CLIA) for waived and non-waived laboratory testing within NHMG Physician Office labs
• Participate in problem solving, training, and competency documentation
• Act as liaison between reference labs, internal billing/coding, and compliance to address billing/coding issues
• Participate in quality assurance activities and monitor quality controls
• Serve as a resource for NMG physician offices
• Travel to clinics within the Greater Charlotte market, with occasional travel across markets
• Coordinate and support daily laboratory operations and workflow efficiency
• Partner with lab leadership to maintain high standards of quality and performance
• Serve as a key resource for process coordination and operational communication
• Support staffing coordination, scheduling, and departmental organization
• Assist with documentation, reporting, and operational oversight
• Promote a collaborative, patient-centered laboratory culture

Requirements

• Proven experience as a Clinical Technical Coordinator or equivalent laboratory leadership/support role
• Strong familiarity with laboratory regulatory and accreditation standards: CLIA, CAP, and applicable accreditation and compliance guidelines
• Solid understanding of laboratory quality practices and compliance expectations
• Ability to interpret and apply lab policies, procedures, and standards
• Exceptional organizational skills and attention to detail
• Education: Associate Degree (2-year), required
• Five years of clinical laboratory experience in waived or non-waived testing
• Experience in the physician office setting with laboratory regulatory requirements, preferred
• Licensure/Certification: MLT from ASCP or equivalent, required
• Valid driver’s license required
• Knowledge and skills to modify care according to patient age
• Self-directed, able to prioritize quickly
• Ability to coordinate simultaneous job functions and be flexible in response to fluctuating workloads
• Technical expertise to evaluate workload efficiency and accuracy
• Knowledge of skills necessary to operate all equipment and interpret procedures to train staff
• Ability to communicate effectively and professionally via telephone, LIS, and verbally in small and large groups
• Thorough knowledge of CLIA and other regulatory agency guidelines, as well as federal and state regulations (e.g., Medicare, HIPAA) related to laboratory operation
• Computer skills including basic knowledge of Word and Excel

Benefits

• Competitive pay with shift differentials
• Comprehensive medical, dental, and vision insurance
• Paid time off, wellness programs, and mental health support
• Retirement savings with matching contributions
• Career pathways, tuition reimbursement, and CEU support

About the Organization

• Collaborative teams where your voice is heard and respected
• Opportunities for career advancement, mentoring, and specialty training
• A mission-driven culture focused on whole-person care for both patients and team members