Lab IT Support Specialist

About the role

As a Lab Computing Analyst, you will serve as the technical support contact for field service engineers and external vendors, provide onsite IT support for laboratory instrument connected systems, and assist with validation/compliance activities.

Key responsibilities

• Understand problem statement/challenges, define scope, and gather requirements
• Assist with Validation/Compliance activities (IOPQ) as required
• Analyze current state business processes and requirements
• Assist in building plans for process improvement
• Analyze gaps/opportunities for improvement based on industry Best Practice
• Evaluate Industry trends to identify areas for optimization
• Evaluate vendor solutions and facilitate demos of prototypes as Proofs of Concept
• Recommend process improvements that fit business needs
• Meet with internal/external service groups/leads
• Liaise between System/Lab owners and third parties to coordinate best times for services
• Provide weekly planning schedules for review at status meeting with customer leads
• Participate in Monthly Operational review meetings and Quarterly metrics reporting with department heads
• Perform break/fix support for all Instrument connected systems
• Implement Windows based security policies as required
• Ensure adherence to client's corporate policies through periodic reporting & compliance programs
• Acts as the technical support contact for field service engineers and external vendors
• Provide technical subject matter expertise for new system validation and change management
• Create and maintain a physical inventory of lab equipment, PC's, software, and any other information pertinent to the environment if applicable
• Perform system preventative maintenances based on client's schedule, if applicable

Qualifications

• Bachelor's/Master's degree or equivalent in Pharmaceutical, Bio-technology, Bio-medical, or Chemical
• At least 2 years of directly relevant experience
• Excellent customer service skills complemented by an ability to listen to and interpret client requests
• Ability to troubleshoot complex instrument and technology issues
• Strong oral and written communication skills
• Ability to identify, track and complete tasks for multiple projects
• Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code

Pay

• $35.00 - $50.00/hr

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

This is a Contract to Hire position based in North Chicago, IL. This is a fully onsite position.