Lab IT Services Engineer

About the role

ONSITE position in San Diego, CA 92121. Hiring 2 positions. The Lab Technology/Lab IT Services department delivers onsite excellence in technology and services to BR Laboratories to enable a secure, frictionless, digital user experience. The Lab IT Services Engineer will provide support to the lab computing environment requiring uninterrupted service in a state-of-the-art biomedical research center. Emphasis includes building, onboarding and managing specialized computing platforms, installing and configuring scientific applications, and customizing system configurations to meet scientific demands.

Responsibilities

• Onboard new PCs and workstations to requested specifications, integrate hardware, install and configure operating software, ensure network visibility per Client Standards and security guidelines.
• Utilize defined tools and templates, ensure correct methodology to reduce impact on scientists' daily work.
• Manage and execute lab equipment integration, apply compliant processes to satisfy business and Client needs.
• Work directly with scientists to understand lab processes, data flow, infrastructure and research data to identify informatics needs.
• Provide business analysis and technical expertise for planning, definition of requirements, implementation and delivery phases of lab‑related IT projects.
• Create, track and close service tickets while delivering excellent customer service with professionalism and confidence.
• Ensure adherence to quality standards as defined by the Research Informatics (RX) organization.

Qualifications

• Degree in computer science or equivalent work experience.
• At least 5 years of progressive experience with hands‑on troubleshooting and support for Windows (Win10/Win11/Win11IoT) systems.
• Experience in Biotech or Biopharma relating to scientific instrumentation/vendors, software applications and systems.
• Experience working with scientific instruments: plate readers, mass specs, liquid handlers, gene sequencers, purification systems, imaging instruments (In‑Cells, Microscopes, Bia‑Core, etc.).
• Experience with endpoint management software such as Altiris and Simple Help, and familiarity with Imprivata or other Single Sign‑On platforms.
• Strong customer service attitude, solution orientation, ability to respond to changing needs and priorities quickly and efficiently.
• Exceptional troubleshooting skills and experience supporting nonstandard software and scripting.

Pay

$36.42‑$43.57 per hour.

Schedule

Contract duration: 18 months. Vacations are not allowed from January to March 2027; workers should plan accordingly and avoid submitting vacation requests during this period.