Lab Equipment Service Engineer

Key Responsibilities

• Enhance the Customer Experience
• Install, maintain, validate and repair PerkinElmer and/or multivendor instrumentation at customer sites with best-in-class service
• Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols
• Deliver customer familiarization for instrument operation and maintenance
• Communicate service offerings including training, support, software, laboratory services products and field upgrades
• Partner with our customers to understand their analytical workflow and applications
• Support your Team
• Support the local instrument sales representative(s) to help secure new instrument orders
• Provide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contracts
• Display exceptional written and verbal communication skills and actively interface with peers and customers
• Develop organizational awareness of other functional groups and product lines
• Drive Organizational Growth
• Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards
• Contribute to account profitability through efficient execution and service delivery
• Perform timely uploads and downloads of required service data to ensure the integrity of service system(s)
• Maintain assigned assets including: Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
• Proactively develop technical and soft skills to maintain and enhance PerkinElmer’s value proposition to the customer
• Enhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification process
• Contribute to company sponsored training & development offerings
• Complete all administrative tasks to include but not limited to time reporting, assigned training, etc.

Basic Qualifications

• Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience
• Ability to travel by air, vehicle and/or other means of transportation as business requires
• Demonstrated ability to troubleshoot, repair, and provide qualification services
• Valid driver’s license

Preferred Qualifications

• Bachelor’s degree
• Experience using Microsoft 365
• 2+ years of laboratory and/or field service experience
• Exposure to analytical equipment, laboratory environment, and/or instrument control software
• Experience servicing UPLC and HPLC instruments, temperature controlled units, and tier 1 equipment including centrifuges, balances, plate washers, etc.
• Vendor issued certification on relevant laboratory equipment
• Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code
• Strong interpersonal skills; strong team player with customer satisfaction focus
• Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions
• Able to operate personal computer to enter data and generate reports
• Ability to communicate clearly and effectively with peers, managers, customers, and other technical support professionals is critical to successful performance in this role

Pay

The annual compensation range for this full-time position is $80,000 to $90,000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.