Lab IT Support Engineer

About the role

Are you seeking a distinctive opportunity to demonstrate your engineering abilities in a world-class organization? Look no further! *** is in search of a highly motivated individual with exceptional work behaviors to join our team as a Lab IT Support Engineer. As an industry leader, we aim for excellence and are dedicated to delivering exceptional service to our clients. In this role, you will be responsible for providing flawless IT support for lab instruments and their associated software applications. Your expertise will be crucial in ensuring the smooth operation of these instruments and facilitating efficient data management. You will collaborate closely with various teams, including vendors and network professionals, to successfully implement and maintain the necessary configurations.

Responsibilities

• Perform user administration tasks, including creating user accounts and ensuring their validity
• Incident resolution (trouble shooting, physical check of instrument, network issue and licenses
• Coordinate with vendors and interact with network teams to facilitate the installation of lab instruments
• Write and update SOPs
• Provide periodic reviews and maintenance support to instrument owners, including ensuring maintenance plans are followed and supporting firmware updates

Requirements

• 2 to 5 years of experience in Lab IT end-user support within the Pharma or Biotech industries or equivalent work experience and applicable certifications
• Experience with Lab instruments and lab instrument PCs
• Be able to support users, provide system maintenance and upgrade
• Strong communication skills
• Install and upgrade software
• Support first line of troubleshooting
• Work with vendor to support OQ (make sure the instrument works)
• Have ITIL knowledge (Incident/Change/Knowledge/Problem Management)
• Experience with GXP practices; 21 CFR Part 11 compliance, manual testing, qualification process and Knowledge of LIMS and CDS

Skills

• Long term engagement and a stable project.
• There is a nice CG team of 4 so they will have help.
• Client has a very good reputation and people are friendly.
• Work life balance.
• Exposure to medical regulated domain.
• Describe experience working in regulated environment such as medical domain.
• Describe experience with IT ticketing process.
• Describe experience incident reporting.
• What type of tools they used, lab instruments, lab software they worked on.
• Describe experience with LIMS and CDS.

Schedule

They must be onsite 40 hrs a week.