IT/OT Lab Support Engineer

Key Responsibilities

• Provide day-to-day IT/OT support for QC and Analytical Development laboratory workstations.
• Troubleshoot laboratory systems, network connectivity, and workstation issues.
• Support user account administration, system access, and backup configurations.
• Affiliate with firewall configuration and network security activities.
• Maintain and support virtual infrastructure, storage platforms, and network systems.
• Partner with laboratory, IT, and infrastructure teams to ensure reliable system performance.
• Ensure compliance with GxP, data integrity, and internal IT policies.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 8-10+ years of experience supporting IT/OT systems in pharmaceutical or GMP laboratory environments.
• Strong experience supporting laboratory equipment, workstations, and infrastructure.
• Hands-on experience with: VMware ESXi / Virtual Infrastructure, Aruba Network Infrastructure, HPE GLA, MSA, and Synology Storage.
• Experience with user administration, networking, backup solutions, and firewall support.
• Strong troubleshooting, communication, and documentation skills.