Lab Customer Service Rep
Trilogy Health Services, LLC · Louisville, KY · 2 wk ago
Customer ServiceFull-time
About the role
The role is responsible for managing customer relationships and providing technical support.
Responsibilities
- Manage customer interactions through phone, email, and chat
- Provide technical support and troubleshooting
- Document issues and solutions in a knowledge base
- Collaborate with cross-functional teams to resolve complex issues
Requirements
- Bachelor's degree in Computer Science or related field
- 2+ years of experience in IT support or customer service
- Strong problem-solving skills and ability to work independently
- Excellent communication and interpersonal skills
Qualifications
- Proficiency in Microsoft Office Suite
- Experience with CRM systems
- Knowledge of common IT hardware and software
Skills
- Customer service orientation
- Technical aptitude
- Attention to detail
Benefits
- Competitive salary
- Flexible work schedule
- Professional development opportunities
- Health insurance
- 401(k) plan
Pay
$50,000 - $60,000 annually
Schedule
Full-time, 40 hours per week