Customer Rep II, Laboratory
University of Rochester · Henrietta, NY · 5 mo ago
OTHR$19.62–$26.49/hrFull-time
Responsibilities
- Answers telephone calls, providing routine information related to test results, testing/specimen requirements or other technical information, as well as general product or service information.
- Handles physician requests for additional specimen testing.
- Calls/faxes results to physicians as requested.
- Investigates client complaints as a first level of response.
- Initiates incident reports as needed and reports customer dissatisfaction to the appropriate leader.
- Dispatches courier services as assigned for specimen pick-ups and deliveries, as well as delivery of supplies.
- Performs required duties related to report delivery as assigned, including sorting and packaging of reports for courier delivery.
- Performs required duties in the customer supply area as assigned.
- Assembles customer orders for delivery by courier, scanning product in and out of the electronic inventory system.
- Dispatches on call phlebotomist for STAT and after-hours specimen collections.
Requirements
- Associate's degree and 1 year of clinical laboratory or medical experience required
- Or equivalent combination of education and experience
- Valid NYS driver’s license upon hire required
Qualifications
- License/Certification: Valid NYS driver’s license upon hire required
Skills
- Customer Service
- Technical Proficiency
- Problem Solving
- Communication Skills
Benefits
- Comprehensive health insurance
- Paid time off
- Flexible work schedule
Pay
- $19.62 - $26.49 per hour
Schedule
- Full time
- UR - Day (United States of America)