Customer Rep II, Laboratory

Responsibilities

• Answers telephone calls, providing routine information related to test results, testing/specimen requirements or other technical information, as well as general product or service information.
• Handles physician requests for additional specimen testing.
• Calls/faxes results to physicians as requested.
• Investigates client complaints as a first level of response.
• Initiates incident reports as needed and reports customer dissatisfaction to the appropriate leader.
• Dispatches courier services as assigned for specimen pick-ups and deliveries, as well as delivery of supplies.
• Performs required duties related to report delivery as assigned, including sorting and packaging of reports for courier delivery.
• Performs required duties in the customer supply area as assigned.
• Assembles customer orders for delivery by courier, scanning product in and out of the electronic inventory system.
• Dispatches on call phlebotomist for STAT and after-hours specimen collections.

Requirements

• Associate's degree and 1 year of clinical laboratory or medical experience required
• Or equivalent combination of education and experience
• Valid NYS driver’s license upon hire required

Qualifications

• License/Certification: Valid NYS driver’s license upon hire required

Skills

• Customer Service
• Technical Proficiency
• Problem Solving
• Communication Skills

Benefits

• Comprehensive health insurance
• Paid time off
• Flexible work schedule

Pay

• $19.62 - $26.49 per hour

Schedule

• Full time
• UR - Day (United States of America)