Lab Coordinator - AMP

Responsibilities

• Field phone calls from clients and route appropriately.
• Understand urgency and efficiency required for client communication.
• Fax-e-mail correspondence to/from clients.
• Develop, distribute and correlate findings from customer surveys.
• Solve client service issues and ensure resolution has been reached.
• Schedule client visits as appropriate regarding workflow and performance improvement opportunities.
• Prepare and maintain Lab contact lists for clients and sales team.
• Scan final reports to the Billing department.
• Distribute and prepare reports to pathologist.
• Monitor and track outside consults for completion and quality assurance.
• Prepare and distribute literature to clients regarding services offered.
• Cookordinate information between the pathology or specialty pathology department, Sales and referral locations.
• Provide sales and service recovery resource to Sales team to include scheduling lunch meetings and travel arrangements for pathologist.

Requirements

• One year experience interfacing with clients.
• Preferred one year experience in a client services position environment.
• Preferred transcription experience.

Qualifications

• Bachelor’s Degree (Preferred).
• Associates degree or High Diploma/GED with 5 years Client Service experience (Required).

Skills

• Strong customer service skills.

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours.
• Best-in-class well-being programs.
• Annual, no-cost health assessment program.
• Blueprint for Wellness® mental health program.
• Vacation and Health/Flex Time.
• 6 Holidays plus 1 "MyDay" off.
• FinFit financial coaching and services.
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan.
• Life and disability insurance, plus buy-up option.
• Flexible Spending Accounts.
• Annual incentive plans.
• Matching gifts program.
• Education assistance through MyQuest for Education.
• Career advancement opportunities.

Pay

Pay range: $22.43+ per hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Schedule

Monday to Friday, 8:30 AM to 5:00 PM.