LA Galaxy, Manager, Ticket Sales

The Manager, Ticket Sales role at AEG is responsible for leading the LA Galaxy's season ticket sales team, focusing on driving new revenue and enhancing client satisfaction. Key responsibilities include:

• Provide daily management, coaching, and direction to Account Executives to ensure achievement of weekly, monthly, and annual sales and service goals.
• Oversee the daily management and development of sales representatives through on-the-job training, coaching, and performance monitoring.
• Ensure accountability for goals and KPIs, foster a collaborative team environment, and lead hiring, performance evaluations, and disciplinary actions in coordination with Human Resources.
• Conduct regular team and individual meetings with representatives in conjunction with the Vice President, Ticket Sales & Service and Director of Premium Sales and Service.
• Oversee ticket sales debt management to ensure timely payments, approve new ticket sales submissions to support order completion and customization, and manage lead distribution in coordination with the CRM Manager and third-party tools to ensure prompt and effective prospect outreach.
• Develop and implement processes to maximize new business opportunities from the current client base by fostering a sales-driven team culture aligned with overall sales goals.
• Work cross-functionally with other departments to develop, plan, and execute ticket sales initiatives. Continuously analyze the effectiveness of these initiatives to optimize and enhance future offerings.
• Partner with leadership to develop the annual season ticket business strategy, including the sales cycle timeline, upgrade approach, product development, benefit ideation, and goal-setting.
• Collaborate with Galaxy sales leadership and the analytics team to monitor sales reports, identify trends, and develop forecasts to inform strategy and decision-making.
• May Execute seasonal Full Season campaigns in coordination with marketing, ticket operations, and database marketing.

Qualifications

• Bachelor's Degree (BA/BS) in a related field
• 4-6 years related work experience
• Proven track record of season ticket sales and service success in professional sports
• High level understanding of Dynamics and Back Office
• Ability to work cross-functionally with various team members and departments
• Naturally proactive, collaborative mind-set, with a positive attitude
• Exemplary self-discipline, professionalism, pride and work ethic
• Outstanding listening, written, and verbal communication skills
• Detailed organizational and time management skills
• Able to see ideas through to successful execution
• Flexible hours required: working evenings/nights, weekends and holidays
• Bilingual in Spanish is a plus
• Preferred knowledge of soccer/MLS and/or venue operations

Pay

$73,266.00 - $80,000.00

Benefits

• Medical, dental, and vision insurance
• Paid holidays, vacation, and sick time
• Company-paid basic life insurance
• Voluntary life insurance
• Parental leave
• 401(k) Plan (with a current employer match of 3%)
• Flexible spending and health savings account options
• Wellness offerings