LA Galaxy, Manager, Ticket Sales and Service

We need to output HTML fragment with sections: About the role? Actually we have Company Information (maybe not needed as heading? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should include sections only when posting has real specific content. We have Job Summary (maybe treat as About the role). Essential Functions (Responsibilities). Required Qualifications (Qualifications). Also we have Payscale and Bonus (Pay). Benefits (Benefits). No schedule specifics besides "Flexible hours required: working evenings/nights, weekends and holidays" which could be Schedule. So we can include Schedule section. We must not repeat job title as heading. No Job ID. Remove boilerplate: EEO, legal, etc. Also remove "AEG reserves the right..." etc. Also remove "Employer does not offer work visa sponsorship". Also remove "Company Information" maybe we can keep as About the role? Actually Company Information is generic about AEG; maybe we can include as About the role? But the instruction: Use headings for sections like About the role, Responsibilities, etc. The company info could be considered About the role? Might be better to include a short paragraph about company under About the role? But we have Job Summary which describes role. We could treat Company Information as part of About the role? However we should not invent headings; we can include a section "About the role" with content from Job Summary (maybe plus company info). But we must preserve all substantive information; we cannot drop company info. So we need to include it somewhere. Could be a paragraph before headings? The instruction says output only HTML fragment; we can include a

for company info before headings. That's allowed. Thus structure:

Company Information ...

About the role

Job Summary ...

Responsibilities

• ... each essential function as list items

Qualifications

• ... Required Qualifications items

Pay

Payscale: $73,266.00- $80,000.00 Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits

• ... benefits list

Schedule

Flexible hours required: working evenings/nights, weekends and holidays

We must not include sections with filler like "commensurate with experience". Not present. We must not repeat job title. Not include Job ID. We must not include markdown fences. Now extract details. Company Information paragraph: "For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!" Job Summary: "The Manager, Ticket Sales is responsible for leading the LA Galaxy's season ticket sales team, with a focus on driving new revenue and enhancing client satisfaction. This role oversees daily operations, recruits and develops sales staff, and implements strategic initiatives for full-season, partial-plan, and individual ticket sales. Additional responsibilities include cross-selling and upselling, managing account touchpoints, improving operational efficiencies, overseeing debt collection, and collaborating with leadership to align sales goals through business analysis and strategic planning." Essential Functions list: Let's extract each sentence separated by periods. - Provide daily management, coaching, and direction to Account Executives to ensure achievement of weekly, monthly, and annual sales and service goals, including activity expectations. - Oversee the daily management and development of sales representatives through on-the-job training, coaching, and performance monitoring. - Ensure accountability for goals and KPIs, foster a collaborative team environment, and lead hiring, performance evaluations, and disciplinary actions in coordination with Human Resources. - Conduct regular team and individual meetings with representatives in conjunction with the Vice President, Ticket Sales & Service and Director of Premium Sales and Service. - Oversee ticket sales debt management to ensure timely payments, approve new ticket sales submissions to support order completion and customization, and manage lead distribution in coordination with the CRM Manager and third-party tools to ensure prompt and effective prospect outreach. - Develop and implement processes to maximize new business opportunities from the current client base by fostering a sales-driven team culture aligned with overall sales goals. - Work cross-functionally with other departments to develop, plan, and execute ticket sales initiatives. Continuously analyze the effectiveness of these initiatives to optimize and enhance future offerings. - Partner with leadership to develop the annual season ticket business strategy, including the sales cycle timeline, upgrade approach, product development, benefit ideation, and goal-setting. - Collaborate with Galaxy sales leadership and the analytics team to monitor sales reports, identify trends, and develop forecasts to inform strategy and decision-making. - May Execute seasonal Full Season campaigns in coordination with marketing, ticket operations, and database marketing. Note: The last bullet starts with "May Execute". Keep as is. Required Qualifications list: each bullet. - BA/BS Degree (4-year)- In a related field - 4-6 years Related work experience - Experience managing a ticket sales budget for year-round events - Proven track record of season ticket sales and service success in professional sports - High level understanding of Dynamics and Back Office - Ability to work cross-functionally with various team members and departments - Highly motivated, naturally proactive, collaborative mind-set, with a positive attitude - Exemplary self-discipline, professionalism, pride and work ethic - Outstanding listening, written, and verbal communication skills - Committed to personal integrity and team oriented - Detail oriented with ability to multi-task effectively and with a sense of urgency, sometimes under a high level of stress - Excellent organizational and time management skills - Ability to see ideas through to successful execution - Flexible hours required: working evenings/nights, weekends and holidays - Bilingual in Spanish is a plus preferred - Knowledge of soccer/ MLS and or Venue operations is a plus preferred Note: Flexible hours also appears; we might also put in Schedule section. But we already have it in Qualifications; but we can keep it there and also maybe not duplicate. However we should not duplicate content? The instruction: Preserve ALL substantive information; do not invent or summarize away detail. Duplication is okay if it's in original; but we might want to avoid duplicate sections. However we have Flexible hours also in Qualifications; we could keep it there and not have Schedule section. But we also have Schedule info elsewhere? Actually the flexible hours appears only once in Required Qualifications. So we can keep it there and not create Schedule section. However the instruction says we can include Schedule section only if posting actually states them. It does state flexible hours, but it's within qualifications. We could still create a Schedule section with that content, but then we would be duplicating. The instruction didn't forbid duplication, but better to avoid redundancy. However we need to decide: The instruction says "Prefer a few substantive sections over many thin ones." Having a Schedule section with just that line might be thin; maybe better to keep it under Qualifications. But Qualifications already has many items; adding schedule there is fine. Thus we will not create Schedule section. Pay section: includes Payscale and Bonus. Benefits list: items. - medical, dental and vision insurance - paid holidays - vacation and sick time - company paid basic life insurance - voluntary life insurance - parental leave - 401k Plan (with a current employer match of 3%) - flexible spending and health savings account options - wellness offerings Now produce HTML. We need to wrap each section appropriately. We'll output:

Company Information ...

About the role

The Manager, Ticket Sales is responsible for leading the LA Galaxy's season ticket sales team, with a focus on driving new revenue and enhancing client satisfaction. This role oversees daily operations, recruits and develops sales staff, and implements strategic initiatives for full-season, partial-plan, and individual ticket sales. Additional responsibilities include cross-selling and upselling, managing account touchpoints, improving operational efficiencies, overseeing debt collection, and collaborating with leadership to align sales goals through business analysis and strategic planning.

Responsibilities

• Provide daily management, coaching, and direction to Account Executives to ensure achievement of weekly, monthly, and annual sales and service goals, including activity expectations.
• Oversee the daily management and development of sales representatives through on-the-job training, coaching, and performance monitoring.
• Ensure accountability for goals and KPIs, foster a collaborative team environment, and lead hiring, performance evaluations, and disciplinary actions in coordination with Human Resources.
• Conduct regular team and individual meetings with representatives in conjunction with the Vice President, Ticket Sales & Service and Director of Premium Sales and Service.
• Oversee ticket sales debt management to ensure timely payments, approve new ticket sales submissions to support order completion and customization, and manage lead distribution in coordination with the CRM Manager and third-party tools to ensure prompt and effective prospect outreach.
• Develop and implement processes to maximize new business opportunities from the current client base by fostering a sales-driven team culture aligned with overall sales goals.
• Work cross-functionally with other departments to develop, plan, and execute ticket sales initiatives. Continuously analyze the effectiveness of these initiatives to optimize and enhance future offerings.
• Partner with leadership to develop the annual season ticket business strategy, including the sales cycle timeline, upgrade approach, product development, benefit ideation, and goal-setting.
• Collaborate with Galaxy sales leadership and the analytics team to monitor sales reports, identify trends, and develop forecasts to inform strategy and decision-making.
• May Execute seasonal Full Season campaigns in coordination with marketing, ticket operations, and database marketing.

Qualifications

• BA/BS Degree (4-year)- In a related field
• 4-6 years Related work experience
• Experience managing a ticket sales budget for year-round events
• Proven track record of season ticket sales and service success in professional sports
• High level understanding of Dynamics and Back Office
• Ability to work cross-functionally with various team members and departments
• Highly motivated, naturally proactive, collaborative mind-set, with a positive attitude
• Exemplary self-discipline, professionalism, pride and work ethic
• Outstanding listening, written, and verbal communication skills
• Committed to personal integrity and team oriented
• Detail oriented with ability to multi-task effectively and with a sense of urgency, sometimes under a high level of stress
• Excellent organizational and time management skills
• Ability to see ideas through to successful execution
• Flexible hours required: working evenings/nights, weekends and holidays
• Bilingual in Spanish is a plus preferred
• Knowledge of soccer/ MLS and or Venue operations is a plus preferred

Pay

Payscale: