Kress Product Support & Technical Specialist (North)

About the role

Responsible for delivering technical product support and application expertise across the full Kress range throughout our territories in the north, including Stourport, Warwick, Hereford, Huntley, Toddington, Shrewsbury & Knighton: supporting both professional and domestic customers, ensuring effective demonstrations, installation, commissioning, and aftersales support, working closely with depot teams to drive sales conversion, product adoption, and customer satisfaction.

Key Duties

• Technical Sales Support
  • Provide technical sales support to depot staff and Groundcare sales teams
  • Deliver product demonstrations and support customer product evaluation; advice on correct products across robotics, hand tools, and battery systems
  • Support sales conversion for both professional and domestic customers
• Installation & Commissioning
  • Deliver installation and setup of robotic mowers (RTK and wired systems)
  • Commission systems on-site and ensure optimal performance
  • Support more complex installations (RTK mapping, multi-zone setups)
• Customer Technical Support
  • Act as regional lead for technical queries and troubleshooting
  • Support onboarding and early-stage customer use
  • Deliver both remote and on-site technical support and ensure successful adoption of Kress technology
• Aftersales & Service Support
  • Work closely with regional Service and Parts teams, support repairs, maintenance / service contract delivery
  • Promote and support service packages and recurring revenue opportunities
  • Manage seasonal service workload within the region
• Customer Relationship & Business Support
  • Maintain strong relationships with key customers in the region
  • Support repeat business and long-term product performance
  • Identify upgrade, accessory, & cross-sell opportunities, provide feedback on customer needs / regional trends
• Marketing, Demonstration Support & Training
  • Supporting depot open days, events, and regional demonstrations
  • Act as product expert at trade shows and customer events
  • Supporting local marketing initiatives to grow Kress awareness
  • Aid in delivery of regular product training and support capability development across the wider team

The Ideal Applicant

• Strong technical understanding of Groundcare equipment and / or experience in turf, agricultural, construction equipment, and / or installation, commissioning or service roles
• Ability to diagnose faults and provide solutions
• Confident delivering demonstrations and training
• Knowledge of robotic mower systems and battery technology
• Multi-site dealership or territory-based support experience

Benefits

• Market surveyed salary – reviewed annually
• Employer contributory pension/ death in service cover
• Share Plan
• Division cross-sell incentive scheme
• Staff accounts at every branch with discounted prices
• Extra holiday entitlement – after a certain number of years
• Company sick pay after qualifying period
• Role-specific company clothing/uniform
• Recognition and support for health and work-related well-being