Technical Support Specialist (Local / Onsite)

Key Responsibilities

• Provide desktop support and other support functions in support of customers.
• Afford various administrative duties including documentation, inventory, etc.
• Assist customers and elevate issues when necessary.

Technical Capabilities

• Problem Management (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate knowledge of Incident Tracking and Problem Reporting in practical applications of moderate difficulty.
• Product Knowledge (Novice): Demonstrates fundamental competence in solving customer reported problems involving product availability.
• Procedures (Novice): Has demonstrated a fundamental competence in solving customer reported problems involving hardware failures, application problems and/or connectivity related issues using help desk support tools including intuitive [CaseBase Reasoning] and non-intuitive [Library Reference System] knowledge base systems.

Core Accountabilities

• Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.
• Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems.
• Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job.
• Team Interaction: Provides guidance to entry level co-workers.

Position Qualifications

• Responsibilities: None specified.
• Certifications: None specified.
• Work Experience: 2 years.
• Education: Associate's.