Technical Support Specialist

About the role

This position will be a hybrid work arrangement. You will receive 18 remote workdays per quarter to use at your discretion, subject to manager approval.

Responsibilities

• Help manage and improve the organization's endpoint environment, including Windows and macOS device provisioning, configuration, upkeep throughout the device lifespan, and platform policies.
• Support application packaging, rollout of software, operating system maintenance, and patch management to maintain a protected and reliable user experience.
• Monitor and improve endpoint health, compliance, and security through proactive management, policy enforcement, and remediation efforts.
• Leverage endpoint management platforms such as Intune and Autopilot to automate device deployment, configuration, and ongoing administration at scale.
• Investigate and resolve sophisticated endpoint issues, perform root-cause analysis, and implement long-term solutions that decrease frequent support incidents.
• Develop automation, documentation, and operational standards while collaborating with Service Desk, Infrastructure, and Security teams to continuously improve endpoint services.

Requirements

• Experience supporting endpoint management, application packaging, software deployment, operating system management, and patching in an enterprise environment.
• Familiarity with modern enterprise endpoint management and deployment tools such as Microsoft Intune, Autopilot, Patch My PC, SCCM, Jamf, or similar platforms.
• Ability to use PowerShell or scripting to streamline endpoint management, deployments, device compliance, minimize manual tasks, and generate reports.
• Understanding of endpoint health, performance, compliance, and security concepts, with a focus on improving reliability and reducing recurring issues.
• Ability to follow, document, and improve platform standards, policies, and procedures that support consistency and operational excellence.
• Strong collaboration and communication skills, with the ability to partner effectively across Information Technology teams and business partners.
• Strong troubleshooting and root-cause analysis skills capable of resolving complex endpoint, operating system, and application deployment issues.

Qualifications

• No degree required, but equivalent experience preferred.
• Experience 3–5 years of experience in endpoint management, desktop engineering, IT operations, technical support engineering, or a related technology role preferred.

Skills

• Hands-on experience with modern endpoint management including tools and processes such as Intune, Autopilot, Jamf, application packaging, patching, and device compliance at scale.
• Understanding both Windows and macOS endpoint environments and can help support consistent standards across a global device footprint.
• A forward-thinking innovator who finds opportunities for long-term improvements, standardization, and automation to improve device health, security controls, lifecycle management, and operational maturity.

Benefits

• Base Salary Range: $110,000.00 - $120,000.00
• This USD base salary range represents only one component of total compensation for this role and is provided in accordance with local requirements.
• This role is eligible for a discretionary annual bonus, which is determined based on individual and overall firm performance.
• In addition to salary and bonus, total compensation may include eligibility for long-term reward programs and a comprehensive total rewards package that may include retirement, health, insurance, paid time off, and wellness programs.

Pay

• Base Salary Range: $110,000.00 - $120,000.00

Schedule

• This position will be a hybrid work arrangement.