Kohler Store Manager

About the Role

The Kohler Signature Store by First Supply is seeking a Store Manager to lead a high-performing team in a fast-paced, dynamic retail environment. You will build and inspire a team to deliver positive customer experiences, drive sales, and uphold the Kohler Brand vision. This role requires a passion for luxury products, operational excellence, and team development.

Responsibilities

Business Development

• Achieve sales, service, and marketing goals outlined in the Winnable Game and Business Development Plan (BPD).
• Develop a strong working knowledge of the showroom P&L and Adaptive Financial Planning tool.
• Assist in the development of monthly and annual sales budgets.
• Maintain a strong knowledge of local market opportunities and develop a proactive customer development strategy to drive new customer acquisition.
• Ensure "Best in Class" customer service, providing a gracious and branded experience to all customers.
• Execute client development strategies, ensuring consistent collection and updating of client information in the CRM database (Constant Contact).
• Maintain a collaborative team atmosphere by assisting colleagues’ customers in their absence.
• Oversee the sales reporting process, including daily, weekly, and monthly reviews of results with the sales team and Store Manager.

Store Operations

• Achieve a satisfactory score of 3 or better annually on the Continued Improvement Checklists (CICs), conducted quarterly in partnership with the Store Manager.
• Achieve a satisfactory score on all internal audits conducted bi-annually and complete an annual cycle count of all displays and on-hand inventory by year-end.
• Maintain standards for all creative products in-store, including literature, signage, price tags, and overall décor.
• Manage customer quotes, sales orders, purchase orders, returns, open invoices, and related paperwork with a high level of urgency.
• Provide ongoing feedback to the Sales and Operations Manager on suggested ideas for store improvement, product development, and client services.

Team Development

• Build and maintain a robust internal and external talent pipeline through employee, client, and personal networking.
• Ensure critical positions are filled within 60 days.
• Conduct monthly, bi-annual, and annual performance review meetings with the sales team to identify strengths and close skill gaps through coaching or training.
• Participate in monthly one-on-one meetings with the store team to review performance results with the Sales and Operations Manager.
• Communicate the client development strategy, individual objectives, promotions, and event strategies to each sales team member.
• Drive team development and growth through ongoing coaching and training, ensuring the team has the proper tools and resources to achieve goals.
• Maintain open communication with the Sales and Operations Manager on individual performance results.
• Partner as needed on disciplinary action and formal performance improvement plans.
• Schedule weekly and monthly vendor and manufacturer trainings for all products provided at the Kohler Store.

Requirements

• Demonstrated leadership ability with at least three to five years of experience in a customer-facing sales management setting.
• Cross-industry experience is welcome; a retail background is not necessary.
• Demonstrate an "Owner" perspective and passion for learning about First Supply LLC, Kohler Co. Branded Kohler Signature Stores, and related products.
• Flexible schedule based on business needs.
• Proficiency in Excel, PowerPoint, Microsoft, and POS systems.
• Must pass a drug test with a negative result upon employment offer; drug and alcohol testing will be conducted as part of a random program, reasonable suspicion, and after some accidents.
• Ability to be bonded as defined by First Supply’s fidelity bond insurance carrier.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off (PTO) and company-paid holidays.
• On-demand pay.
• Education assistance.
• Adoption assistance.

About the Company

The Kohler Signature Stores are state-of-the-art kitchen and bath showrooms delivering a distinguished Kohler experience. These showrooms allow designers and homeowners to interact with hundreds of products in fully designed suites featuring exclusive Kohler brands. Solely owned and operated by plumbing distributor First Supply, the stores provide expert consultation services and a hands-on shopping experience.