Knowledge Manager

About the role

The Knowledge Manager develops, maintains, and governs knowledge assets to support the Department of Veterans Affairs (VA), Office of Information and Technology (OIT), Product Delivery Services (PDS), Benefits and Memorials (BAM), Memorial and Benefit Services (MBS) in delivering secure, reliable, and effective Information Technology (IT) solutions that support the Department’s mission.

Supports onboarding, training, operational continuity, release readiness, and transition activities by organizing, curating, and publishing knowledge artifacts in alignment with VA standards.

Responsibilities

• Develop and maintain documentation, user guidance, training materials, and procedural artifacts supporting system usage and adoption.
• Ensure all product data and artifacts are updated daily in VA-approved repositories (e.g., Jira, GitHub), providing a single authoritative source of truth.
• Organize and maintain configuration-managed artifacts, including operations manuals, test plans, change documentation, and engineering artifacts.
• Support comprehensive documentation of requirements, change orders, configurable items, risks, impediments, and test results to ensure full traceability across the SDLC.
• Contribute to onboarding and user training through documentation, knowledge guides, and process materials.
• Support training and functional user preparation for new releases and features, including updates to user-facing documentation and job aids.
• Ensure alignment of knowledge assets with PI Planning, Sprint planning, and release activities (supported across Agile and Systems Team documentation requirements).

Requirements

• Bachelor’s Degree in computer science or an IT-related field.
• 7-10 years’ experience creating and maintaining system documentation, training materials, and procedural artifacts.
• Experience supporting onboarding, operational documentation, and user readiness.
• Experience ensuring compliance with VA SDLC, RMF, NIST, and enterprise architecture documentation requirements.
• Experience maintaining artifact traceability and organizing materials within enterprise repositories (e.g., Jira, GitHub, Confluence).

Skills

• Excellent technical writing and documentation skills.
• Knowledge of Agile, DevSecOps, and SDLC documentation workflows.

Preferred Qualifications

• Knowledge Management certification (KM Institute or equivalent).
• Technical Writing certification.
• SAFe/Agile certifications (SP, PO/PM, SSM).
• ITIL Foundation (for service documentation alignment).

Benefits

• Paid parental leave.
• Immediate vesting in 401(k).
• Medical, Dental & Vision Insurance.
• Flexible Spending Accounts.
• Short-Term and Long-Term Disability Insurance.
• Life Insurance.
• Paid Time Off & Holidays.
• Earned Bonuses & Awards.
• Professional Training Reimbursement.
• Employee Assistance Program.