Knowledge Manager

About the role

The Knowledge Manager will design, implement, and manage the comprehensive Knowledge Management (KM) system for the War Data Platform (WDP), including a centralized, Government-approved knowledge repository to serve as the program's single source of truth. This person will establish and enforce knowledge management governance, content standards, taxonomies, version control, and lifecycle management procedures to ensure program information is accurate, current, accessible, and easily discoverable. This person will develop and maintain technical documentation and self-service resources, including knowledge base articles, user guides, FAQs, Standard Operating Procedures (SOPs), best practices, and other user guidance. This person will collaborate with technical leads, program managers, and training specialists to capture critical information, translate complex technical concepts into clear and user-friendly documentation, and ensure alignment between documentation and training materials. This person will analyze user feedback and support needs to continuously improve documentation, searchability, usability, and the overall flow of knowledge across the WDP program.

Requirements

• Security Clearance: SECRET clearance required
• Experience levels:
  • Junior: 0–3 years of experience + Bachelor’s Degree
  • Journeyman: 4–7 years of experience + Bachelor’s Degree
  • Senior: 8+ years of experience + Bachelor’s Degree
• Good communication skills and a self-starter mindset
• Professional proficiency in English
• Demonstrated proficiency in using all Microsoft Office applications
• Must be currently authorized to work in the United States on a full-time basis (no visa sponsorship available)

Work Environment

• Moderate noise (e.g., business office with computers, phone, and printers) and/or occasional loud noise (airfield, large equipment)
• Ability to sit at a computer terminal for extended periods

Physical Demands

• Sit, stand, talk, and hear
• Frequent use of hands and fingers to operate a computer
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Travel

• Up to 10% occasional travel

Benefits

• Employer contributions to health care plan (medical, dental & vision)
• Retirement plan (401k, IRA) with generous matching program
• Life insurance (basic, voluntary & AD&D)
• Paid time off (vacation, sick & public holidays)
• Short-term & long-term disability
• Training & development
• Employee assistance program

Pay

Salary estimates for this job range from $80,000 to $134,000, determined by location, education, knowledge, skills, competencies, experience, contract-specific affordability, and organizational requirements.